• Create course content and reference materials for L2/L3 Customer Care • Work cross-functionally with business leads to develop/refine internal process documentation • Contribute to the achievement of learning partner performance by using data to tell a story • Act as an interpreter cross-departmentally • Facilitate Department Level Trainings and Support SME delivery • Design and revamp learning curriculums • Collaborate with subject matter expertise and business owners to address trends • Find ways to address gaps in employee learning and design feedback processes

• Lead the design life cycle for products. • Partner with PMs, Developers, other Product Designers, and clients to define requirements. • Conduct UX research, including user interviews and usability tests. • Create UX and UI deliverables by designing medium and high fidelity wireframes. • Demonstrate interactions and user flows by creating clickable/tappable prototypes. • Align design decisions with client business goals and KPIs. • Establish visual design guidelines exploring typography, colors, logos, imagery, illustrations, and iconography. • Prepare designs for handoff by creating atomic design systems and annotating wireframes. • Get and iterate on feedback from clients while maintaining communication and realistic expectations. • Optimize internal processes by identifying areas of improvement and proposing solutions.

• Design products and workflows that improve our users' experiences, revenue-generating opportunities, and operational efficiency. • Support and refine UX strategy accounting for products and modules across verticals, ensuring the strategy aligns with larger company goals and objectives. • Design and define the UI strategy in collaboration with the UX and brand requirements to develop intentional and ad hoc design systems • Partner with product and engineering leadership to oversee the user experience of our products from conception to launch. • Improve what already exists and formalize a user researching and testing strategy • Take the lead on defining how our design system should evolve and scale to fit the needs of the team. • Provide feedback to your design team and ensure the team is receiving input from the product, engineering, and customer experience teams

• Gather, interpret, and evaluate project requirements and business needs in collaboration with project managers and owners. • Conduct research, engage in outside-the-box thinking and provide direction for visual and conceptual inspirations for the project. • Execute visual design stages the UX designer provides from concept to final hand-off to developers. • Design high-fidelity website and mobile mockups and mobile app mockups that follow best practices and design standards. • Coordinate with Web Developers, Content Managers, and Project Managers. • Create clickable prototypes that best illustrate the functionality, features, and usability of a website or a mobile app. • Maintain a professional approach to time, costs, and deadlines. • Present and explain finalized ideas and concepts to clients or project managers. • Keep abreast of the latest and emerging software, technologies, techniques, and other trends in the tech and design industry that may be beneficial to the company