• Develop a deep understanding of IMPLAN data and all IMPLAN products • Provide thorough and personalized orientation for new customers regarding using the IMPLAN software • Establish and maintain relationships with all clients in the vertical • Achieve and maintain the target renewal retention • Provide ongoing analytical support to clients across multiple communication platforms • Identify expansion opportunities (upsell/cross sell) to grow customer spend • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer

• Drive engagement along the Hack The Box journey with public sector clients. • Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations. • Become their trusted partner and assure a great user experience leading to long lasting relationships. • Guiding new customers through their customer journey process efficiently. • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. • Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). • Timely addressing of customer inquiries. • Proactively identifying and addressing risks to customer satisfaction. • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Scheduling and conducting regular check-in meetings with customers. • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Gathering actionable feedback from customers for product improvement. • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Identifying and capitalizing on opportunities for upselling and cross-selling.

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. This is a fully remote position. Candidates are required to be in the Michigan region, ideally within Grand Prairies, with occasional travel to Customers, or Revlon's offices. Overview: - The Customer Business Manager (CBM) for Meijer serves as Revlon’s strategic partner, responsible for driving profitable growth, market share, and category leadership across all Revlon brands. This role leads joint business planning, ensures flawless retail execution, and leverages insights to deliver mutual value for Revlon and Meijer. Responsibilities: - Business Planning & Financial Leadership · Own annual Joint Business Planning (JBP) process with Meijer. · Deliver Net Sales, EBITA, and forecast accuracy for assigned brands. · Manage P&L accountability and ensure alignment with retailer financial goals. Customer Leadership · Serve as primary point of contact for Meijer, building strong senior-level relationships. · Lead internal and external cross-functional alignment to execute strategic initiatives. - Insights & Analytics · Translate consumer, category, and shopper insights into actionable strategies. · Develop compelling, data-driven stories to influence customer decisions. - Promotions & Trade Management · Manage trade funds, optimize ROI, and oversee TPO/TPM systems. · Own display planning, trade calendars, and promotional performance tracking. - Retail & Ecommerce Execution · Ensure flawless planogram execution and new item setup. · Lead ecommerce strategy, content optimization, and performance tracking. - Skills & Competencies · Strategic thinking and influencing skills. · Strong analytical and storytelling abilities. · Financial acumen and P&L management experience. · Proficient in syndicated data tools (Circana, Nielsen, Numerator, Dunnhumby). · Experienced with Meijer retailer-specific systems. · Advanced Microsoft skills (Excel, PowerPoint, Power BI). · Skilled in cross-functional collaboration and negotiation. · Strong communication and presentation skills. · Knowledge of trade promotion and forecasting. · Ability to manage multiple projects and priorities. · Deep understanding of the 4Ps and how to impact each area. - Experience & Education · Experience: 5–10 years of progressive experience in CPG sales, account management, or customer development, with proven success managing large retail accounts. · Education: Bachelor’s degree required. Location: Grand Prairies Preferred (must reside within driving distance of a Meijer store and be able to travel to Revlon offices in NY, Minneapolis, Chicago, or Bentonville) #LI-AH1 #LI-Remote Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support. The base pay range for this position is $95,000 - $115,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation. Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan. Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role. Applicant Privacy Notice

Description de l'entreprise Editeur de logiciels 100% autonome, basé en périphérie de Nantes, RCA développe deux gammes de logiciels : Une gamme de 12 modules à destination des cabinets d’expertise comptable et une plateforme digitale collaborative en mode SaaS destinée aux experts-comptables ainsi qu’à leurs clients (TPE). Depuis 15 ans, la société n’a cessé d’évoluer. Avec 3 personnes en 2007, nous sommes aujourd’hui 250 collaborateurs engagés dans l’aventure RCA ! Description du poste Dans le cadre de notre développement, nous recherchons un Référent Digital Comptable / Customer success manager. Poste en home office, avec déplacements à prévoir sur la région Nord. Ta mission Rattaché au Responsable de l’équipe CSM au sein de la Direction Commerciale, tu accompagnes l’activation et l’adoption du logiciel MEG Premium auprès de ton portefeuille clients. Orienté satisfaction client, tu mobilises les ressources nécessaires pour développer les usages et maximiser l’impact des solutions. Tu travailleras en équipe, au sein d’un trinôme de secteur composé d’un Ingénieur Commercial et d’une Attachée Commerciale. Ton rôle au sein de ce trinôme sera de sécuriser l’usage et l’adoption des licences grâce à ton expertise métier, auprès d’interlocuteurs majoritairement collaborateurs comptables. En lien étroit avec les équipes accompagnement et commerciales, tu interviens sur l’ensemble du cycle client : - Devenir le référent MEG de tes clients : bonnes pratiques, nouveautés, levée des freins, remontées d’amélioration. - Animer les formations Premium et assurer le suivi post-formation. - Accompagner les cabinets et leurs clients dès l’onboarding (formation, outils, supports, communication) pour les rendre autonomes. - Piloter la dynamique de ton portefeuille afin d’atteindre : - les objectifs d’activation à 1 an des offres Premium, - les objectifs de réassort sur les clients à fort potentiel. - Animer des webinaires, démos et événements clients, en collaboration avec les équipes marketing CSM. - Identifier des opportunités de chiffre d’affaires complémentaire (volumes de licences, besoins de formation) et les transmettre aux équipes commerciales. - Suivre la satisfaction client, recueillir verbatims et témoignages, et contribuer à la fidélisation et à l’ambassade de marque. - Être force de proposition au sein de l’équipe CSM pour améliorer l’expérience client et le déploiement de MEG Qualifications Ton profil Junior ou confirmé, tu as une expériencesur les métiers de la comptabilité et une forte appétence pour le digital Poste cadre en CDI, basé sur Lille ou sa région. Avantages : carte SWILE 10,5€, participation / PEE, chèques cadeaux, CSE, budget loisirs, service de conciergerie, home office, RTT + 3 jours de congés supplémentaires offert (jour anniversaire, lundi de pentecôte, congés “vie personelle") Informations complémentaires L'entreprise RCA étudie, à compétences égales, toutes candidatures dont celles de personnes en situation de handicap Envie d’intégrer l’équipe ? Fais-nous confiance et rejoins l’aventure RCA ! 🚀