• Onboarding and training during solutions’ launch at partner institutions • Assisting in the design, hosting, and facilitation of trainings and webinars for partner institutions • Working with partners to identify their use cases and provide solutions/best practices • Answering questions and troubleshooting customer technical problems • Escalating issues to proper teams using tickets and other communication channels, when necessary • Generating content for customer success newsletters • Collecting and analyzing customer feedback to provide to the Product Team • Developing and documenting knowledge into helpful content • Tracking customer service KPIs and metrics • Develop superior customer service relationships with clients • Proactively learning Steppingblocks’ solutions, competitive products, and market knowledge • Updating all interactions and tasks in the HubSpot CRM application

• Develop a deep understanding of IMPLAN data and all IMPLAN products • Provide thorough and personalized orientation for new customers regarding using the IMPLAN software • Establish and maintain relationships with all clients in the vertical • Achieve and maintain the target renewal retention • Provide ongoing analytical support to clients across multiple communication platforms • Identify expansion opportunities (upsell/cross sell) to grow customer spend • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer

• Drive engagement along the Hack The Box journey with public sector clients. • Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations. • Become their trusted partner and assure a great user experience leading to long lasting relationships. • Guiding new customers through their customer journey process efficiently. • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. • Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). • Timely addressing of customer inquiries. • Proactively identifying and addressing risks to customer satisfaction. • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Scheduling and conducting regular check-in meetings with customers. • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Gathering actionable feedback from customers for product improvement. • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Identifying and capitalizing on opportunities for upselling and cross-selling.

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. This is a fully remote position. Candidates are required to be in the Michigan region, ideally within Grand Prairies, with occasional travel to Customers, or Revlon's offices. Overview: - The Customer Business Manager (CBM) for Meijer serves as Revlon’s strategic partner, responsible for driving profitable growth, market share, and category leadership across all Revlon brands. This role leads joint business planning, ensures flawless retail execution, and leverages insights to deliver mutual value for Revlon and Meijer. Responsibilities: - Business Planning & Financial Leadership · Own annual Joint Business Planning (JBP) process with Meijer. · Deliver Net Sales, EBITA, and forecast accuracy for assigned brands. · Manage P&L accountability and ensure alignment with retailer financial goals. Customer Leadership · Serve as primary point of contact for Meijer, building strong senior-level relationships. · Lead internal and external cross-functional alignment to execute strategic initiatives. - Insights & Analytics · Translate consumer, category, and shopper insights into actionable strategies. · Develop compelling, data-driven stories to influence customer decisions. - Promotions & Trade Management · Manage trade funds, optimize ROI, and oversee TPO/TPM systems. · Own display planning, trade calendars, and promotional performance tracking. - Retail & Ecommerce Execution · Ensure flawless planogram execution and new item setup. · Lead ecommerce strategy, content optimization, and performance tracking. - Skills & Competencies · Strategic thinking and influencing skills. · Strong analytical and storytelling abilities. · Financial acumen and P&L management experience. · Proficient in syndicated data tools (Circana, Nielsen, Numerator, Dunnhumby). · Experienced with Meijer retailer-specific systems. · Advanced Microsoft skills (Excel, PowerPoint, Power BI). · Skilled in cross-functional collaboration and negotiation. · Strong communication and presentation skills. · Knowledge of trade promotion and forecasting. · Ability to manage multiple projects and priorities. · Deep understanding of the 4Ps and how to impact each area. - Experience & Education · Experience: 5–10 years of progressive experience in CPG sales, account management, or customer development, with proven success managing large retail accounts. · Education: Bachelor’s degree required. Location: Grand Prairies Preferred (must reside within driving distance of a Meijer store and be able to travel to Revlon offices in NY, Minneapolis, Chicago, or Bentonville) #LI-AH1 #LI-Remote Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support. The base pay range for this position is $95,000 - $115,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation. Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan. Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role. Applicant Privacy Notice