• Generating sales leads. • Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. • Managing incoming calls. • Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. • Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. • Establishing data entry standards by continually updating filing systems to improve data quality. • Building good relationships with customers. • Resolving complaints and following up on resolutions. • Adhering to best data management practices and maintaining a high standard of accuracy and efficiency. • Identifying customers' needs. • Meeting sales objectives. • Following procedures and policies.

• Support our customers and service providers with inquiries and problems related to our Payment Provider services • Development of innovative solutions for our customers • Creation of reports and analyses to improve customer satisfaction • Coordination

• Communicate with clients to determine they type of travel they wish to book, including their personal preferences and budget constraints. • You will research various destinations and present them to your client for approval. • You’ll support clients before, during and after traveling. • Research various destinations and means of travel including prices, customs, reviews etc. • Determine the clients’ specifications and budget, and suggest suitable travel packages or services. • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. • Use promotional techniques and prepare promotional materials to sell itinerary tour packages. • Attend trainings to maintain familiarity with tourism trends.

• You respond to customer inquiries professionally via chat and help resolve issues quickly and efficiently. • You are responsible for regular follow-ups on open cases and ensure our solutions meet customer expectations. • You document internal support processes and create and update help articles and support documentation. • You coordinate with other departments such as Engineering or Product Management to resolve complex inquiries and relay customer feedback. • You contribute ideas to improve our support processes and increase the team’s efficiency.