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Mobile Customer Support Representative
Location
United States
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Mobile Customer Support Representative
Expedia Group
• Generating sales leads. • Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. • Managing incoming calls. • Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. • Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. • Establishing data entry standards by continually updating filing systems to improve data quality. • Building good relationships with customers. • Resolving complaints and following up on resolutions. • Adhering to best data management practices and maintaining a high standard of accuracy and efficiency. • Identifying customers' needs. • Meeting sales objectives. • Following procedures and policies.
Job Requirements
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management.
- Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
- Good communication skills and the ability to collaborate with staff members.
- Familiarity with CRM tools.
- Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
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