• Communicate with clients to determine they type of travel they wish to book, including their personal preferences and budget constraints. • You will research various destinations and present them to your client for approval. • You’ll support clients before, during and after traveling. • Research various destinations and means of travel including prices, customs, reviews etc. • Determine the clients’ specifications and budget, and suggest suitable travel packages or services. • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. • Use promotional techniques and prepare promotional materials to sell itinerary tour packages. • Attend trainings to maintain familiarity with tourism trends.

• You respond to customer inquiries professionally via chat and help resolve issues quickly and efficiently. • You are responsible for regular follow-ups on open cases and ensure our solutions meet customer expectations. • You document internal support processes and create and update help articles and support documentation. • You coordinate with other departments such as Engineering or Product Management to resolve complex inquiries and relay customer feedback. • You contribute ideas to improve our support processes and increase the team’s efficiency.

• Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.