Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Alternative Markets specialized in mono-line and/or multi-line primary programs on either a traditional guaranteed cost (Specialty Programs) or risk-sharing basis (Agency, Association or Group Captives). Alternative Markets focuses on niche programs. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/alternative-markets Alternative Markets is looking for a Senior Claims Specialist/Claims Technical Director to join their team. Ideally we are looking for candidates who can work out of our downtown Cincinnati office but we are also open to remote candidates. Job title and salary will be dependent upon successful applicant's level of experience. Essential Job Functions and Responsibilities - Investigates and maintains claims: - Reviews and evaluates coverage and/or liability to include tenders. - Secures and analyzes necessary information (i.e., reports, policies, contracts, releases, statements, or other documents) in the investigation of claims. - Works toward the resolution of claims files, and attends arbitrations, mediations, depositions, or trials as necessary. - Establish reserves and negation settlements within prescribed limits. Submit recommendations to supervisor when they exceed personal authority. - Conveys more complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties, maintaining a professional demeanor in all situations. - Ensures that claims payments are issued in a timely and accurate manner. - Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed. - Provides technical advice to lower level positions and other functional areas. - May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. - Performs other duties as assigned. Job Requirements - Education: Bachelor’s Degree or equivalent experience. - Field of Study: Liberal Arts, Business or a related discipline. - Experience: Generally, 10 or more years of related experience. New York Labor claims experience strongly preferred. Business Unit: Alternative Markets Salary Range: $100,000.00 -$135,000.00 Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns.

**Open to remote** Series 6 FINRA License - REQUIRED About the job: The Life Claims & Annuity Sr. Specialist is responsible for assessing and making decisions on variable/portfolio death claims, death under income plan, variable/fixed annuity, and Northwestern Access Fund accounts. This role involves partnering with the contestable team on variable contestable claims. Ensuring compliance with a $2M signature authority limit involves analyzing various documents such as death certificates, claim forms, and legal documentation. Additionally, the specialist conducts routine reviews of claims by contract language and state laws. What You’ll Do: Decision Making and Claims Review - Make fair, accurate, and timely decisions on variable/portfolio death claims, death under Income plans, variable/fixed annuities, and Northwestern Mutual Access Fund accounts. Maintaining compliance with a $2M signature authority limit. - Examine claim information obtained, including beneficiary data, policy values, policy status, and analyze information received during the claim review process, such as death certificates, claim forms, assignment forms, divorce decrees, and estate and trust documentation. - Research and evaluate solutions to arising situations and resolve concerns as needed. Deviate from procedures to handle unique situations effectively. - Exhibit empathy, professionalism, and tact in all interactions, especially when handling sensitive or contentious claims. - Provide exceptional customer service to policyholders, beneficiaries, and financial advisers, addressing their questions and concerns throughout the claims process. - Communicate claims decisions to beneficiaries and other parties clearly and sensitively, providing detailed explanations and supporting documentation as needed. - Manage phone and transactional responsibilities while demonstrating a strong commitment to confidentiality. - Maintain organization, accuracy, and timeliness in individual case management systems; capture and document claim-related information accurately and/or refer tasks as appropriate. - Maintain production and claim quality standards to ensure efficiency and accuracy. Continuous Improvement and Innovation - Participate in continuous improvement initiatives to enhance claims handling processes, reduce turnaround times, and improve accuracy. - Assist with special projects and initiatives as needed to support the business. - Embrace new technology and serve as an advocate by educating beneficiaries and field representatives. - Support digital savvy capabilities in self and others and adapt to changing environments and new situations effectively and positively. What You’ll Bring to the Role: - Bachelor’s degree or an equivalent combination of education and progressively responsible work experience. - A Series 6 FINRA License is required. - Previous experience in claims, income plan, or annuity preferred. - High degree of accuracy in handling detailed technical work. - Self-motivated with proven responsibility for work results and group goals. - Technically savvy with the ability to toggle between multiple applications and computer monitors simultaneously. - Strong organizational skills, able to independently prioritize to meet deadlines. - Exhibits empathy and strong client focus, with excellent customer service skills. - Excellent communication skills (both verbal and written) to include the proven ability to negotiate. - Leadership and decision-making skills, to include the abilities to evaluate/identify, diagnose, and implement decisions/solutions to questions/problems within the scope of the job. - Ability to analyze complex information and ask thoughtful questions. Skills You have: - Adaptive Communication: Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences. - Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. - Annuity Acumen: Demonstrates a thorough understanding of the underlying financial principles and risks associated with annuity products. Accurately identifies potential fraud or misrepresentation in annuity applications. - Attention to Detail: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality. - Claims Acumen: Applies the knowledge of claims philosophy, contracts, and policies and procedures for filing claims, assessing claims for accuracy and completeness, verifying eligibility, and adjudicating claims based on established criteria to handle complex, contestable, sensitive, and large benefit amount claims. Evaluates medical, financial, and occupational information and reviews to determine if insured meets contractual provisions while taking the state regulations or other relevant contractual information into consideration to make informed decisions. Analyzes insurance claims to determine the validity/risk of the claim, and the extent of coverage. - Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. - Empathetic Communication: Empathizes and relates to clients navigating difficult life situations. Handles cases with care and compassion. Practices active listening to understand the unique needs of the customer and take more informed decisions about their policies. #LI-Remote This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting. Compensation Range: Pay Range - Start: $57,260.00 Pay Range - End: $106,340.00 Geographic Specific Pay Structure: Structure 110: $63,000.00 USD - $117,000.00 USD Structure 115: $65,870.00 USD - $122,330.00 USD We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Job Posting End Date: 04/30/2026 The timeline for this job posting may be shortened or extended based on organizational needs. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - Claims Background: Commercial Auto BI and Litigation Management - Jurisdictional Experience: Nationwide - Active Adjusters' licenses: Any (TX, FL, NY, HI and RI a plus) (Must acquire within specified timeframe) - High school diploma - 10 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of accepted industry standards and practices - Computer experience with related claims and business software Requirements - Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans. - Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties. - Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists. - Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry. - Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file. - Coach, mentor and may supervise lower level adjusters. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• The Adjuster III investigates, evaluates, and adjusts assigned claims, which typically consist of medium to complex non-litigated and litigated general liability, third-party automobile bodily injury and property damage claims and may include claims involving more specialized lines of business. • Investigate, analyze, and determine the extent of the client’s liability concerning personal, casualty, or property loss or damages. • Correspond with or interview employees of the client, medical specialists, agents, witnesses, or claimants to compile information. • Obtain all necessary reports and documents to analyze and evaluate the loss or damages and attempt to effect settlements with claimants when appropriate. • Investigate claims: Assess and estimate vehicle damage or property damage. • Compile information through interviews. • Obtain various client records Evaluate customer records. • Examine evidence to determine if it will support claims. • Search legal records. • Interview, telephone, and/or correspond with claimants and witnesses. • Assist with business or managerial research. • Follow contract, property, or insurance laws. • Follow rules of evidence procedures in a legal setting. • Gather physical evidence. • Inspect properties to determine damages. • Research property records. • Evaluate Liability Exposure: Review insurance applications or contracts. • Review insurance policies or memorandum of coverage to determine appropriate coverage. • Obtain, review, and evaluate records; police, medical, etc. • Recommend claim action. Properly reserve for the claim. Adjust reserves as appropriate. • Comply with accepted guidelines regarding reserving practice and authority levels. Create & Maintain Records: Maintain records, reports, and files which are primarily found on the CMIS. • Comply with all reporting requirements and steps set out in the Company Procedure Manual. • Comply with regulatory requirements. Maintain all cases on an active diary on the CMIS pursuant to established Company criteria. Prepare timely reports for clients. Document spoken or written information on the CMIS. • Litigation Management Support: Collect evidence to support contested claims in court. • Select and manage defense and coverage counsel. • Select and manage experts. Keep clients advised. • Provide direction to defense counsel in managing litigated cases. • Attend litigation hearings including settlement conferences and mediation, requiring travel that could exceed two hour each way.