Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - Claims Background: Commercial Auto BI and Litigation Management - Jurisdictional Experience: Nationwide - Active Adjusters' licenses: Any (TX, FL, NY, HI and RI a plus) (Must acquire within specified timeframe) - High school diploma - 10 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of accepted industry standards and practices - Computer experience with related claims and business software Requirements - Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans. - Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties. - Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists. - Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry. - Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file. - Coach, mentor and may supervise lower level adjusters. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• The Adjuster III investigates, evaluates, and adjusts assigned claims, which typically consist of medium to complex non-litigated and litigated general liability, third-party automobile bodily injury and property damage claims and may include claims involving more specialized lines of business. • Investigate, analyze, and determine the extent of the client’s liability concerning personal, casualty, or property loss or damages. • Correspond with or interview employees of the client, medical specialists, agents, witnesses, or claimants to compile information. • Obtain all necessary reports and documents to analyze and evaluate the loss or damages and attempt to effect settlements with claimants when appropriate. • Investigate claims: Assess and estimate vehicle damage or property damage. • Compile information through interviews. • Obtain various client records Evaluate customer records. • Examine evidence to determine if it will support claims. • Search legal records. • Interview, telephone, and/or correspond with claimants and witnesses. • Assist with business or managerial research. • Follow contract, property, or insurance laws. • Follow rules of evidence procedures in a legal setting. • Gather physical evidence. • Inspect properties to determine damages. • Research property records. • Evaluate Liability Exposure: Review insurance applications or contracts. • Review insurance policies or memorandum of coverage to determine appropriate coverage. • Obtain, review, and evaluate records; police, medical, etc. • Recommend claim action. Properly reserve for the claim. Adjust reserves as appropriate. • Comply with accepted guidelines regarding reserving practice and authority levels. Create & Maintain Records: Maintain records, reports, and files which are primarily found on the CMIS. • Comply with all reporting requirements and steps set out in the Company Procedure Manual. • Comply with regulatory requirements. Maintain all cases on an active diary on the CMIS pursuant to established Company criteria. Prepare timely reports for clients. Document spoken or written information on the CMIS. • Litigation Management Support: Collect evidence to support contested claims in court. • Select and manage defense and coverage counsel. • Select and manage experts. Keep clients advised. • Provide direction to defense counsel in managing litigated cases. • Attend litigation hearings including settlement conferences and mediation, requiring travel that could exceed two hour each way.

• Conduct initial intake and review of affirmative claims cases and related documentation. • Request and obtain police reports, accident reports, medical records, insurance information, and other supporting documentation. • Identify potential insurance carriers and gather information necessary to support claim development. • Communicate professionally with claimants, insurance representatives, medical providers, attorneys, and government personnel. • Draft initial Notices of Claim, standard demand letters, and routine correspondence for supervisory review. • Maintain accurate electronic case files within the Affirmative Claims Management Program (ACMP) or similar claims management systems.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Senior Claims Specialist administers information from clients by phone, email and fax in order to process insurance claims; work with clients, adjusters, and Producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with Claims Manager/Team Leader. This position is fully remote supporting the Energy practice within GGB. The Ideal Candidate - Highly attentive to detail, you are skilled in all technical and analytical aspects of claims - You recognize this role faces people in tough situations and have strong interpersonal skills and a customer service mindset - You’re then able to take your findings and communicate them in a written format with excellent grammar and tone If this sounds like you, we invite you to keep reading and apply! How you'll make an impact - Reports claims for clients and works directly with both insureds and claimants to identify new claims. - Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file. - Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary. - Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate. - Serves as contact for Adjuster and Insured for claims related issues. - Resolves coverage questions in order to provide best possible claim outcomes for clients. - Prepares claims information for presentations as requested. - Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce E&O exposure. - Manages complex claims and accounts. - Other duties as assigned. About You Requirements - - High school diploma and 5 years related claims experience required. - Good understanding of claims processing and the insurance brokerage business Save - Licensing required - Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software Preferred - - Strong organization and communication skills - Strong understanding of commercial insurance with the ability to read and interpret complex policies - Experience in EPIC - Knowledge or experience in Energy industry related claims Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.