• You will play a key role in implementing ServiceNow projects within our Digital Engagement area for our clients and beyond our existing client base.

• This cleared resource will be responsible for providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations. • This role will work closely with IT and Business teams to develop and enhance ServiceNow capabilities. • The Developer may be responsible for UI, Workflow and Application development activities; facilitating rollouts of new applications, enhancements and new modules. • The role will implement ServiceNow customizations including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports.

• Developing functionality on the ServiceNow platform • Providing Level 3 support for the ServiceNow platform • Working collaboratively with global ITSM team and other IT teams • Scripting in JavaScript, Jelly and HTML • Creating Custom UI Pages, Business Rules, Workflows, Macros and Client Scripts • ServiceNow Version Upgrades • Suggesting appropriate solutions for ad-hoc requirements • Handling client stakeholders directly for techno-functional discussions

• Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards • Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows • Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic • Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required • Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks as needed • Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes • Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred) • Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented • Adhere to established platform governance, change management, security review, and quality assurance processes • Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions • Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation • Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations