• Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards • Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows • Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic • Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required • Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks as needed • Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes • Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred) • Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented • Adhere to established platform governance, change management, security review, and quality assurance processes • Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions • Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation • Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations

• Responsible for overall design, architecture, and mapping of client business requirements to technical solutions. • Work with clients to assess current state processes and tools. • Identify ServiceNow platform solution options, define ServiceNow solution requirements, and determine integration needs. • Develop overall architecture and implementation plans.

• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and configure new application modules, workflows, and catalog requests on the ServiceNow platform. • Participate in the full software development life cycle, including analysis, design, coding, testing, and promotion into production. • Ensure the development and customization of ServiceNow applications align with industry best practices and adhere to coding standards. • Maintain and enhance existing ServiceNow applications by identifying areas for improvement and implementing appropriate solutions. • Develop and maintain technical documentation, including system specifications, design documents, and test plans. • Work closely with cross-functional teams to integrate ServiceNow with other business systems and applications. • Provide post-production support, troubleshoot issues, and implement timely resolutions. • Deploy code into production environments, following proper change management procedures. • Actively participate in Agile development methodologies and contribute to sprint planning, backlog grooming, and sprint reviews. • Collaborate with onshore and offshore development teams to ensure successful project delivery.

• Configure and customize ServiceNow’s SPM module , including Project Portfolio Management (PPM), Demand Management, Resource Management, and Agile Development. • Translate business and functional requirements into technical specifications and working configurations. • Design and implement workflows, reports, dashboards, and automation within the SPM module. • Collaborate with stakeholders, developers, and platform admins to ensure high-quality solutions. • Maintain data integrity, optimize performance, and support system testing and deployment. • Stay current with ServiceNow best practices and SPM-related platform updates. • Support integration and scripting efforts as needed.