Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions. In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies. The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions. Responsibilities: - Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions. - Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off. - Analyze complex business and technical challenges to define scalable and effective solution architectures. - Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate. - Configure and optimize Genesys Cloud environments to align with changing business and operational needs. - Lead the planning and execution of contact center deployments, migrations, and system upgrades. - Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors. - Support production readiness activities and ensure smooth transition of contact center solutions into live environments. Qualifications - 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments. - Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings. - Proven expertise in building routing strategies and IVR workflows using Genesys Architect - Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment - Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance. - Solid understanding of business processes and their alignment with customer experience technologies. - Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches. Nice to Have - Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment. - Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features - Experience with CX Cloud from Genesys and Salesforce Additional Information We offer: - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Role Description The Senior Service Coordinator leads a team of case management-level staff within the SSVF program. They also maintain a robust caseload of housing-needy, higher-barrier program participants. This staff member assists with the management of the SSVF program, helping to ensure quality service delivery that adheres to a Housing First model and established best practices in Rapid Re-housing and homeless prevention services for veterans on Long Island. Essential Duties & Responsibilities - Manage a caseload of SSVF program participants, including those with high barriers to housing stability. - Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work. - Conduct comprehensive assessments of veterans/veteran families’ needs. - Directly supervise up to four SSVF Service Coordinators/field staff. - Provide short-term intensive case management to veteran families to achieve their housing stability goals. - Link each program participant with appropriate community resources to support their housing stability. - Assist senior program management in identifying the training needs of junior SSVF staff. - Reinforce the use of best practices for the delivery of core support services to Veteran participants. - Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services. - Monitor and evaluate veteran participants’ progress and adjust housing plan and/or service delivery as necessary. - Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services. - Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards. - Perform comprehensive assessments of participants according to SSVF and agency standards. - Assist program participants in identifying and accessing healthcare, employment/income support and other supportive services as needed, including Department of Veterans Affairs’ services and benefits. - Advocate for veterans/veteran families at service providers and agencies in the community. - Support SSVF staff needs to address barriers on their caseloads. - Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team. - Assist veteran families with housing search and placement. - Lead regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management. - Prepare reports on SSVF service coordination team services and outcomes. - Coordinate and review the provision of Temporary Financial Assistance. - Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners. - Participate in appropriate community collaborations and activities. - Initiate and complete case enrollment and closure when appropriate. - Run staff meetings and participate in SSVF and Veterans Services team meetings. - Be available for after-hours crisis response when needed. - Respond to stakeholder and participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources. - Assist in staff training and program development exercises and planning functions. - Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only. - Cultivate a network of willing local landlords and service partners to maintain and expand S:US’ outreach network over time. - Lead appropriate community collaborations and activities. - Respond to stakeholder and veteran needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner. - Conduct presentations and lead program meetings with participants and stakeholders. - Complete other duties as assigned by supervisor. Qualifications - Bachelor’s degree required. - Ability to complete fieldwork across the S:US service area is required. Company Description S:US IS AN EQUAL OPPORTUNITY EMPLOYER. Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals.

• Design, implement, and manage secure, scalable, and resilient cloud infrastructure. • Collaborate with architects and developers to define and execute cloud strategies for various projects. • Evaluate and implement cloud deployment models (public, private, hybrid, multi-cloud). • Automate infrastructure provisioning and configuration using IaC tools such as Terraform or CloudFormation. • Build and maintain CI/CD pipelines using tools like Jenkins, GitHub Actions, or GitLab CI. • Develop scripts and automation solutions using Python, Golang, or Bash. • Monitor, optimize, and troubleshoot cloud-based systems and services. • Ensure compliance with security and governance standards across all environments. • Support migration of applications to the cloud and modernize legacy systems. • Stay updated with emerging cloud technologies and make recommendations for continuous improvement.

• Develop and implement SMS and email automation solutions using Salesforce Marketing Cloud • Design and execute complex marketing campaigns to drive customer engagement and retention • Work closely with the product team to understand business requirements, translating them into technical solutions • Ensure that SFMC meet brand guidelines and comply with CASL, CANSPAM and other data and privacy regulations • Accountable for ensuring marketing requirements are delivered in partnership with Product and Technology. • One of the key stakeholders in developing and maintaining cross department collaboration • Implements established best practices and identifies opportunities and new strategies/tactics to improve programs. • Supports program testing and optimization efforts, product releases, integrations with other platforms and support from a technical perspective. • Tracks and analyzes all programs against business goals and objectives. • Evaluates performance, and leads improvements and pivots when needed