Reports to: Product Support Manager Location: Remote UK Compensation Range: £35,000 to £45,000 base, plus bonus and equity. What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. We have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. You’ll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities. As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service. Responsibilities: - Provide initial partner support and convey resolutions to customers - Walk customers through problem-solving processes and provide assistance - Assess customer issues and properly escalate incidents as needed - Follow up with customers, provide feedback, and see problems through to resolution - Utilize excellent customer service skills and exceed customer expectations - Recommend changes to internal and customer-facing documentation where needed - Continually grow your knowledge of internal procedures, the Huntress product, and customer environments What You Bring To The Team: - Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience - Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners - Consider themselves disciplined, with systematic problem-solving skills - Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues - Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required) - Experience with tools such as ProcMon and Process Explorer is a plus - Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software - Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus What We Offer: - 100% remote work environment - since our founding in 2015 - New starter home office set up reimbursement (£398) - Generous personal leave entitlements - Digital monthly reimbursement (£92) - Travel to the US 1-2 times/year for various company events - Pension - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

• Provide initial partner support and convey resolutions to customers • Walk customers through problem-solving processes and provide assistance • Assess customer issues and properly escalate incidents as needed • Follow up with customers, provide feedback, and see problems through to resolution • Utilize excellent customer service skills and exceed customer expectations • Recommend changes to internal and customer-facing documentation where needed • Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Description Job Title: Crisis Clinician Department: Crisis Response Center Reports to: Crisis Response Center Manager Job Classification: Exempt, full-time Job Summary: Under the supervision of the Crisis Response Center Manager, Crisis Clinicians are part of the clinical team and provide judgment free assessments and interventions to individuals who are experiencing an acute behavioral health crisis via televideo screenings and over the phone crisis support. Crisis Clinicians provide crisis intervention, risk assessments, and supportive counseling with the goal of connecting individuals with the necessary resources and to help support the individual in their treatment and recovery. Essential Job Responsibilities: - Conduct crisis assessments which include assessing for risk and safety, interventions, and appropriate referrals. - Work in collaboration with the individual served, family members or others they want involved in their treatment and other treatment team members (internal and external) to help support the individual in their treatment and recovery. - Provide person-centered services with a rehabilitation and recovery focus designed to promote skills for coping with and managing behavioral health symptoms. - Provide education, supportive counseling, problem solving, role modeling, referral, advocacy and other information as needed. - Coordinate and facilitate referrals to appropriate services in the community, including but not limited to behavioral health care and substance use services. - Remain prepared to quickly respond to calls at all times during scheduled shift, when not providing a televideo service. - All services should be delivered in a compassionate and professional manner with a trauma sensitive lens. - Collaborate with CMHCs/CCBHCs, hospitals, and/or other providers regarding persons served needs. - Complete follow-up calls to provide postvention for persons served following initial service. - Conduct State Hospital Assessments and referrals for involuntary hospitalization based on the Kansas Care and Treatment statutes. - Attend Care and Treatment hearings for individuals referred for involuntary hospitalization. - Complete all documentation from screen accurately and before conclusion of shift. All other documentation should be completed within 24-hours including any occurrence/incident reports as necessary. - Complete and remain current in all agency and program trainings. - Credentialing requests should be completed within the first 24-hours of shift schedule. - Establish appropriate and professional boundaries with persons served and treaters. Treat all individuals with dignity and respect at all times. - Consistently demonstrate the ability to work effectively within a team as well as individually. - Attend regularly scheduled staff meetings. - Maintain confidentiality per Health Information Portability and Accountability Act (HIPAA). - Perform all other duties as assigned. Physical Demands: - Frequently required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift, or carry 20 pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk or balance. Additional Duties: Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor. Benefits: - Flexible scheduling to support a positive work-life balance. - Full remote capabilities. - HealthSource pays 65% of health and dental insurance costs. - Employees are provided 8 paid holidays, 2 floating holidays, and paid time off. - Employees are eligible to participate in our 401k after their first year of employment. - Access to unlimited trainings and CEUs through Relias, our Learning Management System. - A variety of other benefits are offered and can be found in the Employee Handbook. Employee signature: Date: Crisis Clinician Job Description Approval: 01.08.2024 Requirements Required Job Qualifications: - Master’s degree in social work, psychology, counseling, or marriage and family therapy. - Licensed or eligible for licensure by the Kansas Behavioral Sciences Regulatory Board. - Maintain licensure by the Kansas Behavioral Sciences Regulatory Board. - Two (2) years of experience providing client related services. - One (1) year providing crisis intervention services. - One (1) year of experience working in CMHCs is preferred. - Ability to work independently and in cooperation with others; - Strong oral and written communication skills; - Strong interpersonal skills in working with diverse populations; - Strong organizational skills; - Demonstrates superior customer service skills; - Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives; - Demonstrates ability to learn and use new technologies, including computer programs and phone systems; - Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource and ComplianceOne; - Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace; - Prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in accordance with mandated guidelines and timelines; - Must successfully complete all required background checks.

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