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Engineering Manager – Core Voice Platform
Location
Pennsylvania
Posted
66 days ago
Salary
$118.3K - $155.3K / year
Seniority
Lead
Job Description
Engineering Manager – Core Voice Platform
Vonage
• Lead and mentor a global voice operations team focused on reliability, performance, and scalability. • Manage daily operations, including incident response and on-call coordination. • Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components. • Analyze SIP signaling and call flows to identify issues and implement fixes. • Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions. • Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements. • Strengthen our voice systems with automation, monitoring, and proactive performance improvements. • Ensure all systems align with cloud and enterprise security best practices.
Job Requirements
- 7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams).
- 4+ years of experience managing engineering teams.
- Knowledge of SIP stack, call flows, and voice troubleshooting.
- Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
- Proven background in on-call operations and incident management.
- Solid understanding of AWS cloud platform.
- Familiarity with voice security practices and compliance frameworks.
Benefits
- Company Bonus
- Medical, Dental, and Vision Coverage Options
- 401(k) Savings Plan
- Company-Paid Basic Life and AD&D Insurance
- Maternity/Parental Leave
- Health Savings Account (HSA)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
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