• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and configure new application modules, workflows, and catalog requests on the ServiceNow platform. • Participate in the full software development life cycle, including analysis, design, coding, testing, and promotion into production. • Ensure the development and customization of ServiceNow applications align with industry best practices and adhere to coding standards. • Maintain and enhance existing ServiceNow applications by identifying areas for improvement and implementing appropriate solutions. • Develop and maintain technical documentation, including system specifications, design documents, and test plans. • Work closely with cross-functional teams to integrate ServiceNow with other business systems and applications. • Provide post-production support, troubleshoot issues, and implement timely resolutions. • Deploy code into production environments, following proper change management procedures. • Actively participate in Agile development methodologies and contribute to sprint planning, backlog grooming, and sprint reviews. • Collaborate with onshore and offshore development teams to ensure successful project delivery.

• Configure and customize ServiceNow’s SPM module , including Project Portfolio Management (PPM), Demand Management, Resource Management, and Agile Development. • Translate business and functional requirements into technical specifications and working configurations. • Design and implement workflows, reports, dashboards, and automation within the SPM module. • Collaborate with stakeholders, developers, and platform admins to ensure high-quality solutions. • Maintain data integrity, optimize performance, and support system testing and deployment. • Stay current with ServiceNow best practices and SPM-related platform updates. • Support integration and scripting efforts as needed.

• Design, architecture, development, and implementation of new applications on the ServiceNow platform • Demonstrate hands-on experience with multiple implementations of the core suite of ServiceNow applications • Support Pre-Sales activities and calls with potential customers • Collection of requirements and defining approaches and technical solutions • Development of levels of effort and staffing recommendations for projects • Document solutions and project approaches in rough order of magnitude (ROM) • Provide technical assessments, written documentation and technical expertise • Design and enhance reporting solutions both within ServiceNow • Communicate with the customer in technical/non-technical terms • Provide product and solutions demonstrations and workshops • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Advise on options, risk and impacts on business processes and technical architecture • Work with ServiceNow and Technology Vendors to provide direction and assistance to the ServiceNow Practice

• Manage ServiceNow instance health, upgrades, and patches • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.) • Monitor performance and troubleshoot issues to ensure platform stability • Create and manage user roles, groups, and permissions • Ensure compliance with security and governance policies • Implement advanced UI policies, business rules, workflows, and notifications • Lead integrations with third-party systems and APIs • Identify opportunities for automation and process optimization • Maintain documentation for configurations, processes, and procedures • Develop and maintain dashboards and reports for stakeholders • Provide mentorship and guidance to junior administrators