• Manage ServiceNow instance health, upgrades, and patches • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.) • Monitor performance and troubleshoot issues to ensure platform stability • Create and manage user roles, groups, and permissions • Ensure compliance with security and governance policies • Implement advanced UI policies, business rules, workflows, and notifications • Lead integrations with third-party systems and APIs • Identify opportunities for automation and process optimization • Maintain documentation for configurations, processes, and procedures • Develop and maintain dashboards and reports for stakeholders • Provide mentorship and guidance to junior administrators

• Configure the solution based on agreed design • Perform unit testing of their code • Maintain clear comments and documentation for areas they built • Maintain awareness and compliance with code standards set by the client • Create design documentation for areas they have developed, with guidance from a tech lead / advanced developer • Escalate any errors, risks, or challenges found in the code (anything on platform not just Deloitte) • Build both Global and Custom Applications utilizing JavaScript, Ajax, HTML, and CSS • Create client scripts • Create server scripts • Create UI policies • Create UI actions • Create business rules • Create workflows • Import data • Create notifications

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent PART- TIME Senior ServiceNow Technical Consultant, based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: - Configure and customize ServiceNow GRC/IRM modules, focusing on out-of-the-box risk capabilities - Implement and manage risk frameworks, policies, controls, and rules within the platform - Support risk identification, assessment, and mitigation workflows - Collaborate with stakeholders to align ServiceNow configurations with business requirements - Ensure best practices in GRC/IRM implementation and governance - Troubleshoot and optimize existing configurations for improved performance Requirements: - 5+ years of experience working with ServiceNow, with a strong focus on GRC/IRM - Proven experience with: Risk Management, Policy & Compliance Management and Configuration of rules and workflows within ServiceNow - Ability to work independently in a senior-level, advisory capacity - Strong problem-solving and communication skills - Spanish fluency required It´s a Plus: - ServiceNow GRC/IRM certifications Compensation: - The Salary range offered for this part-time (20H/W) position varies from (USD) $1,000- $1,800 per month, depending on seniority and skillset. - This position is for an independent contractor, through a payroll platform. - The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes • Be a key member of an overall engagement team focused on delivering customer outcomes • Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform • Create client specific presentations for workshops • Guiding customers in defining and refining business requirements for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations • Assist clients with creating and executing Organizational Change Management (OCM) plans • Contribute towards continuous improvement of leading practices • Growing and mentoring other members of ServiceNow and the partner ecosystem