Voxidea connects bilingual Latin American professionals with fully remote opportunities at U.S.-based law firms. 🌎💻 **We’re looking for a skilled Case Manager specializing in Personal Injury and Immigration Law cases to join our team!** If you're highly organized, personable, and passionate about delivering exceptional case management, we’d love to hear from you. 🚀✨ 📋 **What You’ll Do:** - **Client Onboarding & Communication:** Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.📝📞 - **Case Management:** Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. 📂✔️ - **Calendar Management:** Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. 📅✅ - **Third-Party Coordination:** Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. 🏥📞

• Support the assessment and management of all contractual claims, both incoming and outgoing, involving clients and subcontractors • Diligently collect, organize, and analyze critical documentation, including contracts, correspondence, and technical reports, to support claim efforts • Maintain comprehensive claims registers and administrative records, ensuring meticulous filing and archiving of all claim-related communications • Assist in the preparation of formal claim notifications, rebuttals, and settlement agreements under senior guidance • Coordinate seamlessly with various internal teams to gather necessary information and ensure compliance with contractual deadlines and obligations • Contribute to dispute resolution processes and the identification of contractual risks within solar energy projects.

• Manage & Scale Creators : Oversee influencer portfolios and help talent grow their platform presence while securing brand deals. • Talent Acquisition : Scout and sign new creators, focusing on emerging and established influencers. • Foster Brand Relationships : Build and nurture strong partnerships with brands and agencies to book top talent for campaigns. • Strategic Growth : Collaborate with internal teams to shape the overall strategy and expand Grail’s talent roster. • Autonomous & Flexible Work : Thrive in a dynamic, fast-paced environment while having the flexibility to work independently and remotely.

• Voice of Customer (VoC) Platform Migration • Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors • Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints • Identify opportunities to enhance insights and ensure alignment to business KPIs • Customer Survey Management • Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey • Partner cross-functionally to gather input on survey topics and business priorities • Ensure survey design supports consistent tracking of product and value sentiment over time • Analyze results and deliver actionable insights to stakeholders • Brand & Market Insights • Synthesize and share insights from the Quantilope Brand Tracker • Monitor key brand KPIs including awareness, consideration, conversion, and category entry points • Connect brand insights to broader business performance and commercial strategy • Retail & Competitive Intelligence • Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov • Identify and communicate key trends, risks, and opportunities across the retail landscape • Provide strategic recommendations to inform commercial decision-making • Mobile App Insights • Monitor mobile app performance in alignment with business priorities • Identify meaningful trends and areas of opportunity • Partner with cross-functional teams to prioritize and execute improvements