• Voice of Customer (VoC) Platform Migration • Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors • Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints • Identify opportunities to enhance insights and ensure alignment to business KPIs • Customer Survey Management • Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey • Partner cross-functionally to gather input on survey topics and business priorities • Ensure survey design supports consistent tracking of product and value sentiment over time • Analyze results and deliver actionable insights to stakeholders • Brand & Market Insights • Synthesize and share insights from the Quantilope Brand Tracker • Monitor key brand KPIs including awareness, consideration, conversion, and category entry points • Connect brand insights to broader business performance and commercial strategy • Retail & Competitive Intelligence • Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov • Identify and communicate key trends, risks, and opportunities across the retail landscape • Provide strategic recommendations to inform commercial decision-making • Mobile App Insights • Monitor mobile app performance in alignment with business priorities • Identify meaningful trends and areas of opportunity • Partner with cross-functional teams to prioritize and execute improvements

• Oversees technical aspects of certification examination content, guiding projects from blueprint to technical report. • Supports all phases of examination development, including item creation, quality assurance, and assembly. • Plays a critical role in advancing the organization's mission by ensuring examination content is both valid and reliable. • Leads project planning and management by item and test development planning, identifying process inefficiencies and creating solutions. • Develops and maintains documentation to ensure consistent execution of content development activities. • Oversees item and test development projects, identifying process inefficiencies and implementing effective solutions. • Serves as technology lead for item development tools and platforms, overseeing, troubleshooting, vendor communications, and user training. • Recruits, trains, and manages a team of contracted subject matter experts for item development and volunteer subject matter experts responsible for content development to maintain consistent review outcomes across item review panels. • Facilitates item review panels, ensuring effective subject matter expert engagement and adherence to item review protocols. • Performs technical content development, ensuring readiness for upcoming item review panels. • Serves as subject matter expert in technical examination content development and communicates with interested stakeholders. • Leads training on examination policies and procedures and serves as liaison for inquiries related to examination technical content.

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. • Tracks, reports, and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team. • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling. • Promote and ensure dealership has Autocar trained technicians to handle workload. • Develop and manage strong relationships at all levels of the customer’s organization and maintain customer confidence in the Autocar product. • Develops strong relationships with Regional Business Managers and National Account Sales in their region. • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. • Coordinates cost effective, self-managed travel schedules. • Other duties may be assigned.

Case Manager, Patient Services -Rare Disease (West Coast Candidates) Remote Remote(US-California) Remote(US-Arizona) Remote(US-Utah) Remote(US-Colorado) Remote(US-Washington) Remote(US-Oregon) Full time R3681 PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease. Job Description Summary: The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions. Reporting to the Team Lead, Patient Services, the Case Manager will navigate patient’s healthcare insurance, perform administrative functions and interact with Patients, Caregivers, HCPs, Field Sales, Payers, Specialty Pharmacies and Patient Engagement. The Case Manager will be the face of PTC to patients and internal/external customers. The Case Manager will serve as a resource to their teammates and Team Lead. Job Description: Responsibilities include, but are not limited to: - Work directly with patients/caregivers to help them obtain access to PTC products. - Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care. - Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence. - Communicate with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with all laws and regulations and facilitating coordination of information/resources. - Navigate the CRM system with ease and rapidly learn internal business rules and processes. - Report Adverse Events and Product Quality Complaints. - Adheres to PTC’s Standard Operating Procedures and Business Rules. - Accurately interprets patient insurance, prescription, and other health-related documentation as needed. - Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally. - Performs clerical and administrative functions such as mailing and faxing. - Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s). - Applies subject matter expertise to drive positive patient outcomes. Qualifications: Bachelor’s degree with 3 to 5 years of Case Management or recognized equivalent of education and experience with orphan/rare disease biotech environment experience. Rare disease experience required. - Case Management experience demonstrating strong problem-solving and solution skills. - Must have hands on experience with in pharmacy billing, prior Authorization, appeals, and peer-to-peer review. - Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems. - Experience working with Sales Reps. - Case Management experience in a rare disease environment. - Ability to work independently and collaboratively in a team environment consisting of internal and external team members. - Proficiency with Microsoft Office. - Excellent verbal and written communication skills. - Excellent organization and time management skills including the ability to support and prioritize multiple tasks. - Ability to enter data quickly and accurately into CRM. - Speak clearly and pleasantly. - Active listening skills. - Adapt to a quickly changing environment. Special knowledge or skills and/or licenses or certificates preferred. - Bilingual/Spanish Speaking is a plus. - Pharmacy Technician. - HCP Office Management. - Registered Dietitian License preferred but not required. Expected Base Salary Range: $75,100 - $96,000. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans.