Role Description The Client Services Account Manager, as part of the Account Management team and CRO Organization, will lead the assigned accounts ensuring customer success by being a true advocate for the customer inside ECX. This position is remote and will lead the account management activities post customer sale across EMEA. This position reports to the Account Management team Manager. - Manage 5 to 10 large customers simultaneously - Customer satisfaction liaison: - Support across the entire customer experience lifecycle. - Advocate for the customer experience spanning contract management, portal support, physical access management, deployments, operational issues, reporting, and billing. - Advocate for continuous process improvement based on customer experience feedback and internal process changes. - Helps lead cross-functional teams to ensure clients’ needs are addressed early, root cause identified, and preventive action are taken. - Customer Onboarding and Implementation, including portal, system and process training for new and existing customers, and internal and external kickoff calls for each deployment - Organize Contract Management: facilitate company compliance with each agreement and work with Sales on upcoming renewals - Create and present Quarterly Performance Reviews: determine customer’s desired frequency of business reviews, create periodic documentation on SLA compliance, ticket reviews, outages or data center issues, and other issues important to the customer - Pre-sales support as needed, including RFP and Sugar account validation - Project Management lead for customer specific assigned activities. This will consist of Project assisting in or leading a customer need/request, typically cross-functional teams, to achieve project goals and requirements. This individual will work with internal and external project teams and stakeholders to plan, execute, monitor, and control the project deliverables. - Works collaboratively with Service Delivery, Sales, Sales Engineering/Solutions Architecture, Engineering, Operations and Business Operations teams to ensure customer deliverables are met on time, within scope, and adhering to ECX standards. - Provide high-quality, recurring and ad-hoc, verbal and written reports as required. - Continuously work with internal teams to ensure customer installation activities are properly communicated and understood for external customer dissemination. - Takes on ad hoc, special projects or cross-functional tasks as requested. Qualifications - “Customer first” mindset while achieving internal objectives - Strong written and verbal communications skills and attention to detail - Ability to prioritize and manage multiple projects/responsibilities, meet committed timelines, and leverage cross-functional teams to resolve issues. - Commitment to organizational excellence and seek opportunities to continuously improve the customer experience. - Solid working knowledge of Microsoft office suite of products. - Strong ability and willingness to present to various levels within EdgeConneX and supporting customer base. - Willingness to travel across EMEA up to 20% of the time Requirements - 3+ years of experience of relevant experience - Bachelor’s degree desired or additional relevant experience in lieu of degree Benefits - Competitive benefits package Company Description EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

• Capturing new sales and establishing new client relationships • Identifying new opportunities outside of existing relationships • Generating interest in Briljent’s services in various sectors • Preparing and executing action plans to procure business • Driving the market towards Briljent offerings • Managing preparation of proposals and contracts • Maintaining accurate account of activities using Salesforce CRM • Developing and maintaining knowledge of Briljent's capabilities

• Deliver client service for daily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction. • Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations. • Discuss the compliance testing process/results and all required government filings. • Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with clients, plan sponsors, advisors and day to day contacts. • Daily report monitoring and management, document pertinent client communication and provide internal and external project management support. • Effectively communicate with all operational teams to ensure that record-keeping items are maintained for all assigned plans. • Perform other duties as assigned.

• Deliver client service for daily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction. • Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations. • Discuss the compliance testing process/results and all required government filings. • Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with clients, plan sponsors, advisors and day to day contacts. • Daily report monitoring and management, document pertinent client communication and provide internal and external project management support. • Effectively communicate with all operational teams to ensure that record-keeping items are maintained for all assigned plans. • Perform other duties as assigned.