• Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support • Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables • Demonstrate proficiency in service delivery while managing multiple projects • Monitor work-flow requirements to meet timelines and quality expectations • Act as information broker by directing communication to/from team and customers • Prioritize needs and effectively manage resources • Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Customer Project Manager to join our team! Our Senior Customer Project Managers lead Greenhouse implementations for the company’s largest and most complex Enterprise customers. In this role, you will be an integral member of the Professional Services team by managing the implementation and technical services we provide to our customers that focus on operational efficiency, driving end-user adoption, and establishing repeatable processes. Sound like a good challenge? Read on. Who will love this job - An organizer – you will keep multiple projects running efficiently while balancing opposing tasks for yourself and others - An adaptable teammate – you are comfortable handling and supporting a diverse range of professional service offerings and supporting varying team working styles - A collaborator – you will demonstrate the ins-and-outs of project management and transfer that knowledge through the creation of standard guideline materials for Professional Services - A proud evangelist – you will advocate for project management principles and have the ability to guide Greenhouse staff and end-users What you’ll do - Provide oversight for the work of team members in software implementations, solution design, integrations, data migration, and custom development as needed - Build and maintain Enterprise project tools and processes – including project plans, risk and issue and enhancement trackers, training companions, and agenda templates to name a few! - Support pre-sales strategizing and project planning in collaboration with Professional ServicesSolutions Architecture and Sales teams - Assist with internal project planning and coordination as needed to support the Professional Services department - Strategize and lead all aspects of the development, implementation, and maintenance lifecycles of multiple projects at a time - Exercise independent judgment and discretion in determining project scope, timelines, and delivery methodology You should have - 8+ years of customer-facing Project Management experience - Experience leading complex technical projects and/or SaaS implementations - Outstanding verbal and written communication skills - Strong experience collaborating and orchestrating a large cross-functional team - Knowledge of Microsoft and Google suite products - Experience with project management tools and software, a plus - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply. Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. The national pay range for this role is CAD $97,300 - $121,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. #LI-MS2 Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

• Independently Manage ongoing projects including: • Contributing to work assigned • Moving project forward through project plan • Managing client deliverables • Prepare documents and reports to support Vendor Procurement project activity • Assist in the development of project strategies • Assess project risks and issues with suggested solutions • Preparing documents and reports to support Vendor Procurement project activity • Maintaining and monitoring project plans, schedules, and resources for their Portfolio of accounts • Organizing and attending stakeholder meetings: • Chairing and facilitating meetings where appropriate • Documentation of action items and decisions from meetings • Preparation of presentation materials for meetings • Providing administrative support as needed • Participating in the development of initiatives and team projects that enhance the quality and efficiency of our services

Role Description As a Steampunk MuleSoft Project Manager, you will manage the lifecycle of integration projects, coordinating dependencies between source systems, target systems, and middleware. For this role, the PM will need to execute the work under our Salesforce Program Manager. - Tracks API development sprints and ensures connectivity prerequisites are resolved. - Manage Agile/Information Technology related projects and must be well versed in software development life cycle and project management methodologies. - Will oversee scrum team for key high-priority project for the client. - Identifies and mitigates risks. - Works with key stakeholders/customers to support planning and delivery of technical IT development Agile projects. - Helps define project scope and schedule while focusing on regular and timely delivery of value. - Prepares and distributes progress reports; manages risks and issues; corrects deviations from plans; and performs delivery planning for assigned projects. - Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work. - Leverages organizational resources to improve capacity for project work; mentors and develops team members. - Supports managing customer expectations for project deliverables, managing stakeholder communications, and helps to implement an effective system of project governance. - Primary focus is making sure the teams are effective and focused on their work. - Coaches the teams in their understanding of the delivery process, the agile mindset, and client values. - Helps the team use their time wisely and avoid distractions. - Makes sure team issues are escalated, worked, and resolved. - Applies different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team members to produce product and portfolio roadmaps. Qualifications - Authorized to work for any U.S. employer - 4+ years of experience with Scrum/Kanban Methodologies - 4+ years of experience serving as the Product Owner or Scrum Master - Must have experience with the Mulesoft Platform and associated technologies. - Must have CSM and SAFe certifications - Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and/or experience - Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence - Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions - Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people - Excellent interpersonal/communication skills - Experience working in a studio / human-centered design approach Benefits - Projected compensation range for this position is $100,000 to $150,000. - Annual salary is just one aspect of Steampunk’s total compensation package for employees. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.