• Primary responsibility will be to ensure the highest standards of health, safety, quality, and work instructions during the installation and maintenance of both AIS & GIS systems, delivering exceptional service and quality products to our clients. • Perform Installation, commissioning, and maintenance service work on Power Transformers and/or AIS circuit breakers & disconnectors and/or GIS switchgear in the high and medium voltage range. • Install the latest high-voltage technology and keep proven technology running. • Troubleshooting, disassembly and assembly of components. • Repairs and spare parts manufacturing at customer sites and/or in the service workshop. • Professional and proper handling of work equipment, measuring instruments, and devices. • Execution of rework and modifications. • Consistent adherence to GEV's ethics guidelines.

Job Title: Telecoms Field Engineer Location: Field Based, Southern Salary: £30-38,000 OTE £40-44,000 About Us Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success. Key Responsibilities - Plan, design, and implement customized VoIP solutions tailored to client requirements. - Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers). - Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues. - Monitor VoIP network performance, optimising call quality and system reliability as needed. - Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls. - Document VoIP configurations, network diagrams, and installation processes. - Train clients and end-users on VoIP system features and functionality.

• daily travel to locations in and around the New Jersey and New York Metro area • troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • conducts follow up calls with the customer to ensure satisfaction of work • responsible for meeting daily service repair needs and driving customer satisfaction • installs, repairs and maintains equipment in the field; provides customer training as required • must be able to respond to emergency and non-scheduled calls for service within established response time goals

**How you´ll help us:** As a Service Engineer: - Provide technical troubleshooting support to installers and other customers via phone or digital channels - Provide commissioning support (remote or on-site) - Actively collaborate with international and local colleagues/departments to effectively resolve customer issues - Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters - Support the qualification, onboarding and management of new service partners - Accurately document all relevant case information using CRM software - Deliver training sessions to customers or internal colleagues - Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness - Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process