• Serve as a primary point of contact for patients identified as at-risk for dropping out of the program. • Build rapport and trust with patients through proactive outreach via phone, text, and email. • Maintain regular check-ins to encourage continued participation and adherence to the program. • Implement and optimize patient retention strategies developed by the Clinical Operations team. • Track patient progress, attendance, and engagement to identify early signs of disengagement. • Work collaboratively with care providers to re-engage patients when needed. • Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation). • Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support). • Monitor key metrics related to retention (e.g., attendance rates, churn). • Document all outreach and patient interactions accurately in the Provider Portal. • Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team. • Work closely with exercise physiologists, and patient support teams to ensure a seamless experience. • Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback. • Help patients understand the benefits of the program and the importance of consistency in their care plan. • Provide motivational support and educational resources to help patients overcome obstacles to engagement.

• Own the end-to-end renewal forecasting process. • Architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision. • Provide forward-looking analysis to inform financial planning and strategic decision-making. • Analyze retention metrics and trends for designated SaaS product lines. • Deliver timely, actionable insights to Retention Analytics and Customer Retention Leaders, collaborating with stakeholders across teams and management levels. • Own weekly pacing updates and monthly/quarterly reviews. • Conduct deep-dive variance analysis, identifying root causes behind retention performance vs. targets. • Anticipate the next logical questions and proactively deliver recommendations that influence business strategies. • Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure the accuracy and timeliness of all reporting. • Navigate large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows.

Why Patients Need You    Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.    What You Will Achieve    The Rare Disease, Area Rare Cardiac Specialists (ARCS), will target health care providers (HCPs), spanning general cardiology, across IDN/Health Systems, group practice accounts, other.  In this role, this individual will primarily be responsible for the execution of ATTR-CM disease awareness with appropriate customer stakeholders, working closely with the Cardiac Account Specialist (CAS) to ensure seamless customer interactions throughout the patient journey.  The role will report into the Area Business Manager (ABM).    The Area Rare Cardiac Specialists (ARCS) will demonstrate strong business acumen, and an expert understanding of the complexities associated with their local healthcare ecosystem.  The incumbent will utilize this knowledge to develop in-depth sales business plans; and in collaboration with other customer facing colleagues (i.e. CAS), the individual will then execute upon those plans to accelerate new patient starts through increased disease state awareness in the territories (CAS) they overlay.  To accomplish these goals, the individual will effectively utilize approved marketing resources to educate customers and build meaningful relationships to drive patient recognition.   The Area Rare Cardiac Specialists (ARCS) must strictly abide by all company policies and applicable government regulations.      How You Will Achieve It     Account Planning Collaboration - Prioritize customers opportunities and projects to maximize impact; leveraging all available data sets and stakeholder input to inform optimal decision making via the target lists provided - Develop territory business objectives (business plans) and define key performance metrics that are aligned to brand objectives thus meeting/exceeding goals via the prioritized customer target lists - Maintain active customer profiles, plans and data sets via company planning resources  - Continually evaluate and refine call planning to optimize schedule based on unique local territory factors such as access, geographic span, collaborative commitments, and customer alerts via targets identified via prioritization per ABM direction Hybrid Execution / Advanced Selling Skills  - Utilize advanced selling skills and approaches (e.g., PSSF) - Understands complex selling environment within each local market the ARC is overlaid to support - Utilize approved brand messaging via PSSF to align with customer priorities; tailor messaging based on segment and/or individual customer needs  - Appropriately adapts messaging in complex selling environment - Partners with customers to connect Pfizer resources and services to better meet the needs of their patients.  - Grow and maintain relationships with appropriate stakeholders and decision makers  - Build an in-depth understanding of local market factors and customer landscape  - Possess an in-depth expertise in the ATTR-CM disease area, the diagnostic procedures related to ATTR-CM and related diseases, and the Vyndamax clinical profile (as appropriate)  - Educate customers on the ATTR-CM disease in order to raise disease awareness  - Educate customers on the diagnostic procedures (through approved messaging/resources) related to ATTR-CM to support patient identification and treatment  - Demonstrate brand value proposition as a solution to customer and patient needs (per indications)  - Implement approved marketing educational programs across customer segments and present approved materials to deliver value added messaging in a compelling and compliant manner where applicable/appropriate.   - Demonstrate change agility in the ever-changing marketplace/landscape; effectively cope with change and decide to act without having all the details.  Coordination  - Coordinate with other customer facing teams to elevate the customer experience - Coordinate with other Subject Matter Experts (SME’s) where, when, & how appropriate to accelerate our internal approach to meet our customers needs.   - Coordination primarily with the CAS’ that the ARCS prioritized target lists overlay and with the Rare Disease ROC (Cross Functional Account Team) Members where/when appropriate/compliant (i.e. Key Account Managers) per CAS/ARCS coordination Demonstrates Business Acumen  - Proactively gathers insights from customers and understands the impact of changing market dynamics.  Connects insights gathered from different customers to anticipate business opportunities / threats across local markets.   - Demonstrate an in-depth understanding of all available market/customer data by utilizing available reports and applying insights in local planning  - Act decisively by prioritizing resource utilization to meet customer needs  Professional Development  - Pursue individual learning opportunities and look for ways to build, challenge, and add value in current assignments  - Understand and manage own interpersonal strengths and limitations and recognizes how others are responding to their behaviors.  - Be coachable and committed to elevating individual capabilities  Culture & Values  - Coordinate and collaborate with CAS and other colleagues (local and HQ – where appropriate via ‘Ways of Working’) to deliver appropriate resources to local customers.   - Emulates best practices and shares customer insights, contributing valuable perspective to colleagues across the Area.  - Proactively engage leadership to drive innovation and new approaches that help exceed business objectives.  - Facilitates open and honest conversations with peers and leaders and provides candid, actionable, and solutions focused feedback  - Ensure effective and compliant utilization of promotional materials.  - Ensure successful, compliant selling activities of in-line products  - Complies with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer's high standards of business conduct.    MUST-HAVE  - Minimum of 3 years of previous pharmaceutical, biotech, or medical device sales experience  - Bachelor's Degree required OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience. - Demonstrated ability to formulate, develop, write, communicate, and monitor the execution of Territory business plans  - Demonstrated history of strong teamwork / collaboration  - Strong analytical skills are required with a demonstrated history of applying market / customer insights to inform sales planning and execution; demonstrated track record of assessing customer (Account and/or HCP) needs and bringing relevant and appropriate tools / resources to drive performance  - Consistently follows and supports company policies  - Valid US driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.   NICE-TO-HAVE  - Rare Disease and/or Specialty Cardiovascular experience and expertise strongly preferred  - Product launch experience preferred  - Hospital Sales experience preferred  - Experience calling on large academic centers and hospital systems    PHYSICAL/MENTAL REQUIREMENTS  Ability to travel domestically and stay overnight as necessary.  Valid US driver’s license and a driving record in compliance with company standards required    NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS   2-3 overnights maybe required per month  Other Job Details: Last Day to Apply: April 6, 2026 Geography: Bakersfield, Los Angeles around Cedars Sinai, Thousand Oaks, Ventura, Oxnard. The annual base salary for this position ranges from $108,600 - $250,700. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.  Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales

Role Description The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. - The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. - Accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. - Responsibilities include: - Sharing and explaining lab results. - Conducting virtual consenting appointments. - Pre-screening participants for specific studies. - Expected to coordinate daily work independently using patient-centric practices and a quality-first approach. - This is a mid-level individual contributor role with the expectation of strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills. Qualifications - Demonstrate professionalism in all situations and work effectively with a diverse group of individuals. - Understand when issues require escalation. - Proficient in research terminology and basic medical terminology. - Understand the overall clinical development paradigm and have excellent working knowledge of government regulations, GCP, and ALCOA-C. - Strong organization and time management skills. - High attention to detail. - Effective communication over phone (proper speaking volume, clarity, speech cadence). - Excellent customer service skills. - Warm, personable approach in communicating with others both verbally and in writing. - Ability to communicate the basics of clinical research related to patient education. - Ability to work effectively in a remote environment with minimal supervision. - Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router). Requirements - Fluent in Portuguese, Spanish, and/or English is a bonus. - At least 6 months of relevant clinical research experience. - Experience working on high volume screening studies. - Experience with patient education and retention. Benefits - Paid Time Off (PTO) and Company Paid Holidays. - Medical, dental, and vision insurance plan options.