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SmithRx logo
SmithRx

SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Account Manager

Account ManagerSalesOtherRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

186 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

SmithRx

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

Job Requirements

  • Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
  • A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
  • An obsession with customer experience and customer satisfaction
  • A passion for solving difficult problems together in collaboration with the broader team
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
  • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
  • Ability to work independently as well as part of an extended, cross-functional team
  • Self-driven, results-oriented and disciplined work ethic
  • Ability to take initiative with little to no direction
  • Be transparent and honest in a positive, professional and polite manner
  • Expert conflict resolution skills
  • Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
  • Bachelor’s degree or equivalent experience required

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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