• Develop and maintain project management best practices, methodologies, standards, tools, and templates • Manage PMO and project resources to ensure that resources are not being over-consumed by any given project or projects • Maintain the PMO’s Operational Process Assets (OPAs) • Work alongside USF Practices and departments to identify, direct, and vet project opportunities • Organize and assist with incoming project requests • Work with the requester to facilitate the submission of a business case and project charter • Act as a resource to USF Practices and departmental leadership • Initiate, plan, execute, monitor, control, and close healthcare and IT related projects • Ensure that projects are appropriately resourced and timelines accurately assessed and communicated • Form unique project teams to meet the deliverables acceptance criteria and quality • Collaborate closely with USF Practices, IT, and other teams

• Develop and maintain project management best practices, methodologies, standards, tools, and templates • Manage PMO and project resources to ensure that resources are not being over-consumed by any given project or projects • Maintain the PMO’s Operational Process Assets (OPAs) including Lessons-Learned Repository, Issue-Tracking Log, Risk Registry, RAID Log, past Project Management Plans, etc. • Work alongside USF Practices and departments to identify, direct, and vet project opportunities • Organize and assist with incoming project requests, working with requestors to explore the challenge, objectives, and benefits of the requested project • Work with the requester to facilitate the submission of a business case and project charter, and other required documentation to the project review and formal approval process • Work with USF Practices to identify and execute projects that utilize IT systems and result in either a decrease in department/practice cost, an increase in generated revenue, simplification of workflows, or improve the staff and/or patient experience • Submit and/or represent project requests alongside project requestors, to the USF project steering committee for formal project approval, delay, or denial • Act as a resource to USF Practices and departmental leadership that prefer to manage their projects independently of USF or practice PMO project managers • Initiating, planning, executing, monitoring, controlling, and closing healthcare and IT related projects while ensuring projects are completed on time, on budget, and within scope • Ensure that projects are appropriately resourced and that timelines and accurately assessed and communicated both prior to the approval of and throughout the project lifecycle • Form unique project teams that include Project Sponsor, Project Manager, Stakeholders, SMEs, resources needed to conduct the work required to complete the project, and various other team members as needed • Ensure projects are on time, within budget, and properly resourced and positioned to meet the deliverable’s acceptance criteria and quality • Work in close collaboration with USF Practices, IT, and other teams/departments as needed, to promote open communication to ensure the delivery of project deliverables

Job Description Summary The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role at the intersection of clinical outcomes, technology, and client delivery. This position leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, serving as a trusted subject matter expert for clients and internal stakeholders alike. In this role, the Licensing Manager combines deep expertise in COA/eCOA licensing, managed services, and technology-enabled delivery with strong client engagement and people leadership. You’ll own complex licensing initiatives, drive operational excellence, and ensure compliant, high-quality outcomes that directly support the success of clinical trials. The role also offers the opportunity to mentor and develop a high-performing delivery team, influence process and product improvements, and contribute to commercial growth through client expansion and proposal support—all while working in a flexible, remote environment with a globally respected organization. Essential Functions - Leads the end-to-end delivery of COA and eCOA licensing services across client engagements, leveraging expert knowledge of IQVIA products, licensing processes, and managed services models. - Acts as a subject matter expert for COA/eCOA licensing activities, including license identification, permissions, fee negotiation coordination, contract execution support, and ongoing study support. - Identifies opportunities for additional COA, eCOA, and related services within existing client accounts and makes decisions independently within defined parameters. - Ensures delivery of high-quality licensing and technical services by modeling adherence to quality, compliance, and documentation standards, and reinforcing best practices across the team. - Manages and oversees all licensing service activities performed by Associate Delivery Consultants and Delivery Consultants, including task coordination, prioritization, and issue resolution. - Proactively identifies risks or issues related to licensing timelines, data availability, or vendor dependencies, ensuring appropriate mitigation and remediation plans are in place. - Maintains deep technical and operational knowledge of COA/eCOA licensing processes and supported applications, ensuring team readiness through ongoing knowledge sharing and training. - Provides structured feedback from client experiences to product management, clinical outcomes, and professional services teams to support continuous improvement of processes, tools, and offerings. - Leads project management activities, including coordination with internal stakeholders and client study teams, timeline management, and cost tracking. - Supports financial activities as needed, including licensing cost estimation, proposal inputs, invoicing coordination, and revenue tracking. - Participates in sales, proposal development, and client presentations related to COA/eCOA licensing services, while supporting ongoing account and study delivery activities. Please note, the below qualifications are required for consideration for interview: - Bachelor’s degree in Computer Science, Life Sciences, Clinical Research, a related field, or equivalent relevant experience. - Familiarity with eCOA platforms and clinical trial technology implementations. - Experience with COA and/or eCOA licensing, clinical study support, or related managed services delivery. - Experience in CRO, life sciences, healthcare, or pharmaceutical development environments. - Demonstrated experience leading complex client engagements or projects with limited supervision. - Strong understanding of quality, compliance, and documentation requirements in regulated environments. - Proven ability to lead, mentor, and coordinate cross-functional or junior team members. - Excellent problem-solving, organizational, and client-facing communication skills. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Location: Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you’ll do As a Programme Manager in the Customer Delivery function, you will lead complex, multi-workstream customer programmes from inception through to successful business outcome delivery within time, cost, quality, regulatory, and contractual boundaries. You will act as a trusted advisor to senior stakeholders, shaping deals, governing delivery, and managing the full programme lifecycle combining technical expertise with strategic consulting and customer partnership. This role is pivotal in shaping solutions that meet customer needs while driving business growth in highly agile environments. You will ensure vendor deliverables meet contractual terms and integrate effectively into the wider programme. Additionally, you will be involved at the inception of a customer engagement, deal shaping customer requirements into viable delivery models, resource plans, cost models and influencing the commercial constructs. Who you are - Business Carve-Out Expertise/ Exit & Transition Management. - Prince Managing Successful Programmes (MSP) Practitioner or equivalent. - Experience setting up & delivering large programmes in consulting, professional services, or telecoms/technology environments. - Strong experience operating in regulated sectors with understanding of audit, assurance, compliance and risk controls. - Experience of delivering large transition & transformational programmes, understanding the operational impacts of bringing a large complex customer into the organisation and maintaining service continuity. - Proven experience of coaching, mentoring and performance management for project managers, business analysts and technical leads. - Performance Management of third-party suppliers and technology partners within a programme portfolio. - Strong leadership skills with the ability to drive an effective project team, with demonstrable expertise in stakeholder partner management. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Remote