• Define and evolve product roadmaps, requirements, and success metrics grounded in user insights, healthcare domain understanding, and data • Lead discovery and delivery efforts that translate validated user needs into meaningful clinical, operational, and customer outcomes • Drive the integration of AI/ML capabilities to automate clinical documentation extraction, summarization, and decision support • Collaborate with data science and engineering teams to develop and refine AI models that assist with medical necessity determinations • Design intelligent workflows that surface relevant clinical information and reduce manual chart review time • Evaluate emerging AI technologies and vendors to inform build-vs-buy decisions • Own product direction and the end-to-end lifecycle for a major product line or module from discovery through delivery and outcome measurement • Drive cross-functional alignment by clarifying goals, framing trade-offs, and grounding decisions in data across engineering, design, and partner teams • Measure and optimize product performance by defining KPIs, monitoring results, and iterating based on insights and feedback • Partner closely with Customer Support, Implementation teams, and Clinical SMEs to support adoption, usability, and customer outcomes • Identify and advance opportunities for improvement and innovation informed by customer needs, market trends, and evolving healthcare models • Model strong product practices and elevate execution quality through influence, feedback, and shared standards.

• Partner with the Director of Product Management to evaluate and support new Connectivity opportunities and services. • Contribute insights on feasibility, customer value, and market differentiation to help shape Blue Stream’s connectivity roadmap. • Assist in managing the lifecycle of Connectivity services from initial concept and vendor evaluation through launch, growth, and eventual sunset, ensuring offerings remain competitive, customer-focused, and aligned with Blue Stream’s strategic goals. • Monitor product performance against key metrics, gather customer and cross-functional feedback, and recommend enhancements or adjustments throughout the lifecycle to maximize product value and long-term growth. • Collaborate with Engineering, other key internal stakeholders, and business partners to support seamless integration of third-party connectivity platforms and services that expand customer choice, enhance value, and drive incremental revenue growth through differentiated offerings and improved financial outcomes. • Ensure partnerships strengthen Blue Stream’s position as a leading connectivity and amenity provider. • Work with Marketing to maintain up-to-date, customer-facing content for Internet, Voice, and Mobile products. • Enable Sales by providing training support, updated product materials, and competitive positioning to drive adoption and revenue growth across connectivity services. • Maintain accurate internal documentation, competitive analysis, and market data specific to Connectivity offerings. • Support timely Training Alerts and product updates to Sales, Marketing, and Customer Service to ensure teams stay aligned on connectivity product changes and launches. • Assist in managing timelines, deliverables, and cross-team execution for new connectivity product launches and enhancements. • Ensure seamless rollouts that meet customer needs, strengthen Blue Stream’s competitive position, and align with business objectives.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. Manager, Customer Success — Scale Mexico About the RoleThe Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume. In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale. Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory. Key ResponsibilitiesTeam Leadership & Performance• Hire, onboard, and develop a high-performing team of CSMs covering the Mexico (Mid-Market) segment. • Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review completion, risk management). • Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback. • Recognize and grow top talent; address underperformance quickly and fairly. • Manage capacity and account assignment across a high-volume book to balance CSM workload and customer coverage. Digital Scale Program Ownership• Own and continuously improve the Digital Scale journey for Mexico. In some case this journey will affect all customers in North America — the automated, tech-touch customer experience for the mid-market segment. • Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations. • Analyze engagement data to identify gaps, optimize messaging cadence, and improve conversion and retention outcomes at scale. • Ensure a seamless transition between digital and human-led touchpoints, maintaining a consistent customer experience across both motions. • Stay current with best practices in digital CS and bring innovative ideas to scale the team's impact without sacrificing quality. Customer Outcomes & Execution• Ensure the team drives measurable value for mid-market customers through structured onboarding, adoption, expansion, and renewal motions. • Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio. • Oversee book-of-business risk management — ensure early identification, clear ownership, and documented action plans for at-risk accounts. • Support CSMs in high-stakes customer moments (QBRs, escalation calls, executive check-ins) as needed. Strategy, Process & Enablement• Translate company and CS strategy into a clear operating model for the Scale segment — defining cadence, plays, and standards for both high-touch and digital motions. • Standardize and improve core processes across the regions (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths). • Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions. • Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory. Cross-Functional Collaboration• Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment. • Partner with Sales on account planning, expansion strategy, and commercial alignment across mid-market accounts. • Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the mid-market segment. • Represent the Scale customer voice in internal forums and influence roadmap and policy decisions. • Coordinate with regional stakeholders across the US, Canada, and Mexico to ensure localized execution where relevant. Culture & Leadership• Model and reinforce the company's cultural principles: customer focus, growth mindset, inclusion, and teamwork. • Foster an environment of psychological safety, accountability, and continuous improvement. • Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health. Minimum Qualifications• 8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts. • 3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development. • Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement. • Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously. • Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions. • Experience in B2B SaaS or a similarly complex, technology-driven environment. • Strong executive presence and communication skills; comfortable engaging VP+ stakeholders internally and externally. • Data-driven operating style: able to interpret dashboards, define KPIs, set guardrails, and translate insights into action. • Demonstrated ability to build trust, collaborate cross-functionally, and operate in a fast-paced, change-heavy environment. • Full professional fluency in English (written and spoken) — required for customer engagement and internal collaboration across the regions. Preferred Qualifications• Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously. • Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus. • Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams. • Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus. • Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico). • Experience managing or collaborating with teams across multiple North American markets and time zones. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $1—$2 USD Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary $1—$2 USD The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $1—$2 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About The Team CoverMyMeds’ Strategic Product Capabilities (SPC) team is looking for a Sr. Manager, Product Management to lead product strategy and execution for our Benefits Platform, medical plan connectivity initiatives, and shared organizational capabilities. Our SPC team is a collaborative group of product-minded problem solvers focused on platform capabilities that power multiple business units, medical plan connectivity, and expanding CoverMyMeds’ access solutions into specialty. Together with our various business units, the work our SPC team does ultimately helps people get the medicine they need to live healthier lives. What You’ll Do As a Sr. Manager, Product Management your daily to-dos will shift with business needs, but here’s a snapshot of what to expect: - Owns and drives the product strategy for the cBenefits Platform—a shared capability that serves multiple CoverMyMeds business units—ensuring it evolves to meet enterprise-wide needs while balancing competing stakeholder priorities - Leads medical plan connectivity strategy, including managing integration partnerships with health plans, understanding plan-specific workflows and requirements, and expanding connectivity to support medical benefit prior authorization - Builds and maintains strong cross-functional relationships across Commercial, Operations, Product Suites, and Technology teams, proactively identifying opportunities where platform capabilities can deliver value to other business units - Deeply understands provider workflows and the end-to-end prior authorization experience, using that knowledge to inform product decisions that reduce friction for healthcare providers and their staff - Collaborates with cross-functional teams to assess product needs and implement solutions across multiple tech stacks, stakeholders, and networks—driving for significant impact in areas of increased complexity, scale, and scope - Uses influence to align teams around product direction and shared capability priorities; navigates ambiguity and leads conflict resolution when platform and business unit roadmaps compete for resources or diverge in direction - Manages and develops a team of product managers, translating organizational and functional strategy into clear team goals while fostering an environment of engagement, ownership, and professional growth Minimum Qualifications: Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience. Critical Skills - Product management experience (7-9 years) with technical product development methodologies (e.g., Agile), ideally in healthcare or a similarly regulated environment - Experience (7-9 years) managing platform or shared-capability products that serve internal teams or multiple business units, including navigating competing priorities and defining scalable solutions - Demonstrated ability to build relationships and work collaboratively across organizational boundaries—especially with commercial, operations, and technology teams—to align on shared goals and drive outcomes - Strong understanding of provider-facing workflows and the operational realities of healthcare practices, clinics, or health systems Preferred Skills - Knowledge of payer operations, benefit structures (pharmacy and medical), and prior authorization processes - Experience with healthcare interoperability standards (e.g., FHIR, X12, HL7) or payer connectivity and integration work - Background in B2B2C or multi-sided platform product management, where you balanced the needs of multiple customer segments (e.g., providers, payers, biopharma) - P&L or financial management experience, including pricing strategy, deal support, or managing product-level financials - Track record of identifying whitespace opportunities by engaging across the business and translating them into product initiatives with measurable impact We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $108,800 - $181,300 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!