Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: - Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards - Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders - Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes - Lead customer design workshops across multiple ServiceNow platform products and capabilities. - Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution - Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes - Develop required integration components (SSO, LDAP, etc.) with multiple systems - Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution - Juggle multiple and complex projects/initiatives - Promoting continuous improvement practices for delivery/engagement materials - Supporting specific sales activities when required - Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request - Up to 50% travel annually, driven by customer needs and internal meetings Qualifications - Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required - 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC). - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - ServiceNow security experience including Vault, Edge Encryption and Data Privacy - ServiceNow Domain Separation - At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals - Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies - Experience with data management, database design, and database concepts - Experience working with self-hosted installations of the ServiceNow platform - Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity - ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD) - Proven team player and team builder For positions in this location, we offer a base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Lead 3–5 engineering squads within the Infrastructure & Developer Productivity Platform domain • Define and drive the technical roadmap for Cashea’s platform foundations • Build and evolve platform capabilities for product engineering teams • Partner closely with engineering and product leaders • Mentor and coach Engineering Leads and senior engineers • Collaborate with Security, Data, and other domain leaders • Promote a culture of automation, documentation, and testing • Drive improvements in developer experience • Support technical hiring and career development

• Own day-to-day operations and maintenance of our AWS GovCloud environment, including EKS cluster management, EC2, RDS/Aurora, ElastiCache, S3, and IAM • Manage the deployment of new features and fixes across commercial and GovCloud environments, coordinating with application teams through structured intake and ad hoc request processes • Build and maintain reusable Terraform modules, Helm charts, and CI/CD pipeline templates (GitLab CI) that enforce organizational standards for scalability, compliance, and observability • Diagnose cross-cutting infrastructure issues, including networking misconfigurations, IAM permission boundaries, and Kubernetes scheduling failures, evaluating blast radius and downstream team impact before proposing solutions • Partner with application teams to translate platform changes, deprecations, and new standards into clear, actionable guidance that reduces friction across the organization • Drive improvements to environment observability and stability using Datadog • Participate in an on-call rotation and take full production ownership of the systems you support

About Grupo QuintoAndar We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience. With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is currently valued at over USD 5.1 billion and continues to grow year over year. Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: https://grupoquintoandar.com/pt/. Location & Remote Work for technology and remote-first roles Our technology team operates under a "remote-first" model, which means we work from home and can live anywhere in Brazil. We also offer the option of working from our São Paulo offices or partner coworking spaces, up to twice a week. Hiring Process Stages The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows: People interview - Tech screening - Tech interview 1 - Tech interview 2 - Hiring Comittee About the Team Join QuintoAndar’s core engineering team to focus on building and evolving our security platform. As a Software Engineer on the Platform Security team, you’ll play a key role in designing, developing, and maintaining scalable, user-friendly tools and automations that enable our software engineers to build and deliver products quickly and securely. Key Responsibilities Security Strategy and Architecture - Define and refine the platform’s security strategy, aligning it with business objectives and compliance requirements. - Design and lead the practical implementation of resilient security architectures for critical systems in cloud-native environments. - Establish security engineering standards through code, particularly for infrastructure as code (Terraform), containers, CI/CD pipelines, gates, and guardrails. - Conduct threat modeling and security design reviews for systems and new platform features. Development and Automation - Develop and maintain security platforms, automation tools, libraries, and reusable internal frameworks for the entire organization. - Integrate security throughout the entire development cycle (shift-left and Security by Default), implementing secure CI/CD pipelines with automated testing (SAST, DAST, SCA) and remediation tools. - Use technologies such as Terraform, Go, and Python to enhance security maturity by developing and deploying tools and platforms, effectively and scalably ensuring multi-layered security (software development, applications, and infrastructure). Operations, Governance, and Technical Leadership - Act as a technical security expert for the engineering teams, mentoring other engineers on secure development practices and DevSecOps. - Actively participate in incident response and security post-mortems. - Collaborate with SRE, Software Engineering, and Product teams to influence architectural decisions, taking into account the trade-offs between security, performance, and usability. Essential Qualifications - Over 6 years of experience in software development and information security, with a focus on platforms. - Solid experience with cloud providers (AWS, GCP, or Azure) and their respective security services. - Proven proficiency in programming languages such as Python or Go for automation and tool development. Java is a plus. - Proficiency in Infrastructure as Code (IaC), particularly with Terraform. - Proficiency in DevSecOps practices and hands-on experience integrating security into CI/CD pipelines. - In-depth knowledge of container security and orchestration (Kubernetes). - Ability to solve complex and systemic problems, and excellent verbal and written communication skills. Desirable Qualifications - Knowledge of software architecture, microservices, and APIs. - Familiarity with compliance frameworks such as SOC 2, ISO 27001, and LGPD/GDPR. - Experience with threat modeling frameworks such as MITRE ATT&CK. - Knowledge of programming languages, preferably Go, Python, and Java. - Advanced or fluent English. Important - Our hiring process starts with the application! If you truly want to be part of our team, please complete this step of the process. We analyze all candidates individually and provide feedback to all applicants. - All communication will be conducted via email, so please stay tuned for our messages and release the domain @quintoandar.com.br to ensure our emails are not sent to spam. Benefits - Competitive salary - Profit sharing - Meal allowance - Health insurance - Dental plan - Life insurance - Childcare subsidy and Atypical Parenthood subsidy - Wellhub - Home office allowance - Employee assistance program (mental health, social, legal, and financial support) - Extended parental leave - Day off on birthday, Mother’s Day, and Father’s Day - Benefits Club (discounts on everyday services) - Discounts at educational institutions - Reading kit for children – PlayKids Diversity & Inclusion at Grupo QuintoAndar We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals! You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application. Privacy and Data Protection The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the security of your data. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, please contact us through our Service Channel. #LI-FS4