Role Description The Analyst, Client Experience & Optimization (CERO) supports the intake, triage, and validation of Client Services issues, ensuring accurate routing and visibility into ongoing work. This role maintains documentation, develops process maps, identifies workflow gaps, and assists in implementing improvements that enhance consistency and reduce manual work. The Analyst will be proficient in spreadsheets, workflow tools, and structured data to assess processes, surface improvement opportunities, and support operational efficiency across Client Services. - Support intake review, issue validation, routing, and tracking of client services and cross-departmental issues, projects, and initiatives. - Create and maintain process documentation, SOPs, and workflow maps. - Identify manual or inefficient processes and propose improvement opportunities partnered with the Manager. - Support light analysis such as identifying patterns, recurring issues, or workflow bottlenecks. - Maintain trackers or dashboards providing visibility into Client Services operational activity and partner with Analytics team on broader operational dashboard needs. - Participate in cross-functional planning, problem-solving, and readiness activities that support Client Services. Qualifications - Bachelor’s degree or equivalent experience. - 1–3 years of experience in client services, operations, or process support roles. - Strong documentation, organization, and attention to detail. - Comfort with spreadsheets and workflow tools; interest in process optimization. - Strong communication skills and ability to work across teams. Requirements - Salary Range: $90,000 — $110,000 USD. Benefits - All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. - This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. - Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. - We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type.

• Analyze complex datasets to identify trends, risks, and improvement opportunities across business operations • Monitor and report on data quality, performance metrics, and key indicators, ensuring accuracy and timeliness • Perform root cause analysis and develop data‑driven recommendations to address performance gaps • Design, build, and maintain dashboards, reports, and scorecards for leadership and operational teams • Develop and enhance automated data validation and monitoring processes to improve efficiency and consistency • Partner with business owners and subject matter experts to translate requirements into analytical solutions • Support state‑specific and line‑of‑business initiatives with targeted analytics and insights • Document methodologies, assumptions, and controls to support auditability and governance expectations • Contribute to continuous improvement of analytics standards, tools, and best practices

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis Legal & Professional is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact HR-Careers@lexisnexis.com This position is not eligible for benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

• Implement and monitor Data Quality scans in Dataplex. • Create and maintain glossaries: actively write business term definitions and technical metadata. • Configure and organize the Data Catalog, ensuring all data assets have clear descriptions and defined owners. • Develop SQL scripts for auditing and cleansing databases. • Support investigation of data inconsistencies and suggest improvements to source pipelines. • Document data lineage to facilitate understanding of information flow.