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Shared Services Project Manager
Location
United States
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Shared Services Project Manager
House Rx
• Join House Rx as a Shared Services Project Manager, where you will play a pivotal role in enhancing access and affordability of specialty medications for patients. • Primary leader of customer facing calls, accountable for the completion of implementation steps • Implementation project management through customer calls, timely follow up, and use of project management tools • Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers • Coordination with leadership to drive implementation process efficiencies for credentialing, IT workstream, and other implementation related activities • Support for initiatives and related project work • Ensure our clinic partners maintain adequate inventory & supplies to meet the needs of their patients • Work with clinic teams to streamline processes and workflows in coordination with clinical operations team • Manage any issues with patient prescription attainment, including tracking packages, troubleshooting carrier issues, and monitoring work queues as assigned. • Troubleshoot issues with claim processing, payment processing, equipment function (barcode scanners, label printers) and escalate to internal resources as appropriate • Triage support issues related to our PMS Platform for new and existing clinic partners • Act as a liaison between the patient, provider and our operational team to effectively and efficiently resolve issues.
Job Requirements
- You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career
- You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
- You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
- You are someone who loves to dig in and can think outside the box
- You are a creative problem solver interested in positively impacting each patient’s pharmacy experience
- Self-motivated with sense of urgency for quality resolution
- You are excited about working in a start-up environment and enjoy solving complex problems
- You are someone who looks for proactive solutions and can identify more efficient workflows.
Benefits
- Paid time off
- Generous parental leave
- Comprehensive healthcare, vision and dental benefits
- Competitive salary and equity stake
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