Role Description An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met. This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved. This role works in tandem with the Account Executive to ensure the client’s strategic plan is executed. - Providing timely responses to all client inquiries and addressing all client needs. - Can prioritize competing priorities effectively and/or request support when needed. - Works effectively across organizations to resolve client needs with a sense of urgency. - Learns from Account Executive to better understand client utilization and needs. - Ensures full understanding of client benefit package intent. - Effectively and proactively communicates with clients and ensures that all communications are easy to understand. - Delivers quality products in every interaction. - Continues to focus and invest time in learning the Liviniti product suite and process interworking. - Acts professionally in all interactions – both verbally and in writing. - Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence. - Preparing, co-leading, and owning all follow-ups from client meetings. - Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines. - Developing, updating, and delivering member documents, client reports, and other client correspondence. - Working with client and AE to develop project timelines. - Fielding and processing internal and external information requests and handling them in a timely manner. - Maintaining current work-in-progress records and archives of past project information as appropriate. - Ensuring a working knowledge of assigned clients’ objectives, understanding their benefit plan designs, and overall needs/expectations. - Validating all systems accurately reflect their intent. - Provide proactive communication with clients. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Qualifications - Business Acumen - Organization skills - Time Management skills - Initiative - Flexibility - Communication Proficiency - Customer/Client Focus - Sense of Urgency Requirements - Bachelor’s Degree required; or equivalent four (4) years of external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment. - 2 years of account management experience. - Demonstrate good presentation skills and excellent negotiation skills. - Experience with client or provider relations. - Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe. - Outstanding analytical skills. - Excellent verbal and written communication skills, establishing rapport and working with others. - Program performance and understanding of healthcare analytics. Benefits - Medical, Dental, Vision Insurance - Disability and Life Insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested