Lyra Technology Group

Role Description Lyra Technology Group is looking for L2 Cyber Security Analyst for one of their operating companies, VirtualArmour. The primary role of our L2 Cyber Security Analyst is to work with customers for our Managed Security Services (MSS) department. The Cyber Security Analyst’s role will help protect our customer networks against cybersecurity threats such as hackers, cyber-terrorists and malware that can steal or corrupt sensitive customer data. This role will be monitoring and analyzing customer networks, servers, databases, and end-point equipment for key indicators of compromise. Once a possible threat is detected, the analyst must investigate, respond to, and report to our customers with any recommended remediation. Cyber Analysts should have the experience and knowledge desired below and will also be enrolled in the VirtualArmour Academy, where students will be trained in other aspects of the role. Your work as the Level 2 - Cyber Security Analyst includes several components: - Monitor and triage security alerts from EDR/XDR, SIEM, and related security tooling; prioritize incidents based on risk and business impact. - Investigate endpoint threats (malware, ransomware, credential theft, persistence, lateral movement) using Microsoft Defender for Endpoint (MDE), CrowdStrike EDR, SentinelOne EDR, and Stellar Cyber XDR. - Perform incident response activities: evidence collection, scoping, containment, eradication, recovery, and post-incident reporting. - Conduct endpoint and host-based analysis (process trees, command-line execution, registry changes, scheduled tasks, persistence mechanisms, network connections). - Correlate telemetry across endpoint, identity, network, and cloud sources to confirm malicious activity and reduce false positives. - Execute response actions (e.g., isolate host, kill/quarantine process, block indicators, remove persistence, enforce policy changes) in accordance with playbooks and approvals. - Develop and maintain detection and response playbooks/runbooks for common attack scenarios (phishing, suspicious PowerShell, credential dumping, suspicious service creation, etc.). - Create and tune alerting rules, exclusions, and detections to improve signal quality and reduce noise while maintaining security coverage. - Document investigations thoroughly: timelines, IOCs, impacted assets/users, actions taken, and recommendations for prevention. - Support threat hunting activities using EDR/XDR telemetry and threat intelligence to identify suspicious patterns and proactively reduce risk. - Participate in on-call rotation and shift-based SOC coverage as required. - Research security enhancements and make recommendations for management. - Stay up to date on information technology trends and security standards. - Train, mentor, and guide teammates through direct comms and by hosting knowledge transfer calls. Qualifications - 2–4 years of experience in a SOC, incident response, cyber analyst or security operations role. - 2–4 years of hands-on experience working with at least one (1) of the following: - Microsoft Defender for Endpoint (MDE) - CrowdStrike EDR - SentinelOne EDR - Stellar Cyber XDR - Strong knowledge of attacker tactics and techniques aligned to MITRE ATT&CK, NIST, Lockhead Martin (e.g., persistence, privilege escalation, lateral movement, exfiltration). - Solid understanding of Windows security fundamentals (event logs, authentication, common persistence locations) and basic Linux/macOS concepts. - Familiarity with common security log sources and workflows (SIEM concepts, ticketing/case management, escalation processes). - Ability to write clear incident documentation and communicate findings to both technical and non-technical stakeholders. - Experience handling sensitive information and following documented procedures and change controls. - Strong knowledge of the Windows and Linux operating systems. - Ability to establish and maintain a strong level of customer trust and confidence. Preferred Qualifications - Experience with Microsoft security ecosystem (e.g., Defender for Identity, Defender for Cloud, Entra ID/Azure AD sign-in logs). - Basic scripting/automation skills (PowerShell, Python, or Bash) for investigation and enrichment tasks. - Familiarity with network security concepts, protocols (TCP/UDP, DNS, HTTP/S, TLS, proxies, VPNs), and packet/log analysis. - Threat hunting experience and building detections based on behavioral analytics. - Experience with vulnerability management and remediation tracking. - MSSP experience. - A bachelor’s/master's degree in cyber security or related field, or equivalent level of experience within IT. - Security certifications (nice-to-have): Security+, CySA+, GCIH, GCIA, SC-200, or equivalent. Benefits - The target salary for this role is $100,000 per year. - This position will operate in a fully remote model.

Role Description One of our operating companies, Centrered IT, is looking for a Business Development Manager in Sydney. As the Business Development Manager at Centrered, you will work closely with the CEO to drive new business growth and revenue. This is a high-impact role focused on generating Monthly Recurring Revenue and Professional Services opportunities within the Sydney market. This is a fully remote position, with travel required for in-person client meetings within Sydney. The main office is Canberra-based, giving you flexibility to work remotely while staying connected to a high-performing team. Responsibilities - Partner with the CEO to execute the sales strategy and achieve growth targets - Identify, prospect and convert new business opportunities across SMB and mid-market clients - Lead client meetings, uncover needs and present tailored IT managed services solutions - Build and maintain strong client relationships and manage your pipeline through CRM - Collaborate with Marketing to drive lead generation and campaign alignment - Prepare proposals, negotiate terms and close profitable deals - Track and report on pipeline performance, forecasts, and conversion rates - Conduct market and competitor analysis to identify growth opportunities - Attend industry events and networking opportunities as required - Collaborate internally to ensure a seamless client experience from sale through to delivery - Act as a key point of contact for clients, managing post-sale engagement where needed - Maintain accurate records, forecasts, and reporting within CRM and PSA systems Qualifications - Minimum 5+ years in a Business Development or similar sales role (MSP experience highly desirable) - Proven track record of achieving or exceeding revenue targets - Strong network and ability to generate leads independently - Experience with Microsoft 365 / Modern Workplace solutions - Solid understanding of the IT managed services landscape - Demonstrated consultative selling and full sales lifecycle management - Strong commercial acumen with a focus on pipeline, forecasting and conversion - Excellent communication, negotiation and relationship-building skills - High level of CRM discipline and pipeline management - Self-motivated with the ability to manage priorities and work autonomously - Strong problem-solving skills and a proactive, solutions-focused mindset Benefits - Sydney-based fully remote role with flexibility and autonomy - Direct exposure to leadership and strategic decision-making - Dedicated professional development time - Collaborative and growth-focused team culture

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.   Tier I Technician - Lyra Technology Group Lyra Technology Group is seeking a Tier I Technician for their operating company, Pact-One Solutions, based in the Bay Area and Las Vegas, NV. As a Tier I Technician at Pact-One Solutions, you will interface directly with our clients at their dental practice locations across the Bay Area. As a key contributor, you’ll work on challenging network projects, troubleshoot client issues with cross-functional teams, and maintain cordial and professional client relationships. About Pact-One Solutions… With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships. "Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate. Your work as a Tier I Technician will include several components: - Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware. - Install, upgrade, and support Windows desktop and server operating systems. - Configure, troubleshoot, and maintain: - Windows Servers and desktops - Active Directory - Firewalls, antivirus, email, and backup systems - Provide on-site support while upholding strong, professional client relationships. - Coordinate with internal teams to resolve complex issues and implement projects. - Work from Home: When you aren't needed in the field, you’ll be supporting clients remotely from your home office. - Build Relationships: You aren't just a number here. You will get to know the doctors and office staff you support, becoming their trusted tech hero. Our ideal Tier I Technician has the following qualifications: - At least 1 year of technical experience (Retail IT/Repair experience is a great foundation!). - Strong interpersonal skills are a must. Can you explain technical issues to a Dentist or Office Manager without using jargon? - You have a valid CA Driver's License with a clean driving record. Company car and gas card will be provided for business use. - Ability to lift up to 50 lbs. You will be moving workstations, unpacking servers, and crawling under desks to get the cable management just right. - You are eager to learn. Dental IT involves specialized equipment (sensors, X-rays, practice management software)—we can teach you the tech if you bring the attitude. - Must be willing to travel to Las Vegas for a final in-person interview and be available to spend the first month of employment in Las Vegas for comprehensive training. (Hotel accommodations, transportation and food stipend will be provided.) - Great customer service skills, with an attention to detail. - Proficient communication skills. The target salary for this role is $22/hour and will operate in a remote capacity in the Bay Area. This is a full-time role with benefits and potential for overtime pay. Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record. If this seems like an opportunity that is appealing to you, let’s have a conversation.

• Design AI systems for alert enrichment, investigation assistance, and risk scoring • Provide high-confidence recommendations for alert disposition • Improve investigation depth, consistency, and analyst efficiency • Enable AI-driven ticket triage and health monitoring • Support troubleshooting and break/fix investigations • Accelerate response while maintaining service quality • Convert rough use case ideas into structured detection logic • Validate telemetry, dependencies, and standards alignment • Continuously refine outputs via feedback-driven tuning • Automate L1 triage, categorization, and routing • Draft initial responses and troubleshooting guidance • Perform sentiment analysis and escalation detection • Reduce manual workload and improve response times

• The Project / Account Manager owns customer communication, delivery governance, and execution consistency across Lyra Cloud Services (LCS) engagements. • Manage project plans, timelines, risks, and dependencies • Coordinate internal engineers and external stakeholders to ensure smooth delivery • Serve as the initial point of contact for inbound LCS opportunities • Qualify incoming opportunities and coordinate internal handoff to architecture and leadership • Ensure new engagements are properly scoped, documented, and positioned for delivery success • Partner with Finance/Ops to ensure MAP milestones, invoicing, and compliance requirements are met