• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement. • Support the development and execution of account plans aligned with customer objectives and internal growth goals. • Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals. • Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales. • Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience. • Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes. • Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication. • Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations. • Help develop case studies, insights, and reporting that add value to the customer and internal teams.

• The Project / Account Manager owns customer communication, delivery governance, and execution consistency across Lyra Cloud Services (LCS) engagements. • Manage project plans, timelines, risks, and dependencies • Coordinate internal engineers and external stakeholders to ensure smooth delivery • Serve as the initial point of contact for inbound LCS opportunities • Qualify incoming opportunities and coordinate internal handoff to architecture and leadership • Ensure new engagements are properly scoped, documented, and positioned for delivery success • Partner with Finance/Ops to ensure MAP milestones, invoicing, and compliance requirements are met

• Drive revenue by owning and closing sales opportunities through the Microsoft Dynamics reseller channel • Actively create and progress new opportunities by engaging existing partners, building new reseller relationships, and uncovering demand across your assigned territory • Own the full sales cycle from opportunity identification through close, in partnership with reseller sales teams • Build and maintain strong, productive relationships with reseller partners to support opportunity creation and deal progression

• Generate and close equipment financing transactions • Assist in the development of new relationships • Develop strong trusted advisor relationships with customers • Partner with equipment vendors and direct end-users to develop attractive equipment finance solutions • Explore strategies for long-term success and sustained growth