Role Description Als Support-Assistenz bist du das organisatorische Rückgrat unseres Strategie-Teams. Du arbeitest eng mit der Geschäftsführung zusammen und sorgst dafür, dass im Hintergrund alles reibungslos läuft. - Daten & Dokumente: Du pflegst unsere digitalen Datenbanken und sorgst für eine strukturierte Dokumentenverwaltung. - Recherche & Analyse: Du führst gezielte Internet-Recherchen durch und bereitest Informationen für strategische Entscheidungen auf. - Kommunikation: Du bearbeitest die tägliche Korrespondenz und bist die erste Anlaufstelle für E-Mails. - Organisation: Du unterstützt bei der Terminkoordination und hältst unseren Kalender im Blick. - Administration: Du erledigst allgemeine Zuarbeiten für die Geschäftsführung und unterstützt bei administrativen Prozessen. Qualifications - Arbeitsweise: Du arbeitest gewissenhaft, eigenständig und absolut zuverlässig. - Technik-Affinität: Du bist sicher im Umgang mit dem PC, dem Internet und den gängigen Office-Anwendungen (Word, Outlook). - Sprache: Du verfügst über sehr gute Deutschkenntnisse in Wort und Schrift. - Mindset: Diskretion und Verantwortungsbewusstsein sind für dich im Umgang mit vertraulichen Unterlagen selbstverständlich. - Ausstattung: Du verfügst über einen stabilen Internetzugang (Hardware wie Notebook und Smartphone stellen wir). Benefits - Maximale Flexibilität: Arbeite zu 100% im Homeoffice. Deine Arbeitszeiten kannst du flexibel einteilen – so wie es in dein Leben passt. - Top Ausstattung: Wir stellen dir ein modernes Notebook sowie ein Smartphone inklusive Firmen-SIM-Karte zur Verfügung. - Zukunftsvorsorge: Zusätzlich zum Gehalt unterstützen wir dich bei deiner betrieblichen Vermögensanlage (wahlweise in ETFs, Krypto oder klassische Bausparverträge). - Flache Hierarchien: Du arbeitest direkt mit der Geschäftsführung zusammen, profitierst von kurzen Entscheidungswegen und einem unkomplizierten Einstieg.

• Provide first‑level technical support for software applications via phone, email, and chat • Troubleshoot basic to intermediate software issues and guide users through resolutions • Accurately document customer interactions, issues, and solutions in the ticketing system • Escalate complex or unresolved issues to Tier 2/engineering teams following established procedures • Follow troubleshooting scripts, knowledge base articles, and standard operating procedures • Educate customers on product features, best practices, and self‑service resources • Meet or exceed performance metrics such as quality, productivity, and customer satisfaction • Maintain professionalism and empathy when handling challenging customer interactions • Adhere to data security, privacy, and compliance standards in a remote environment

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Candidates must reside in the greater Houston, Dallas or surrounding areas in Texas. Starting Pay: $16.00/hr Start Date: February 16th, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: March 30th, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.