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For 39 years, DSI has provided enhanced value that delivers results for our clients and partners.
Application Support Specialist
Location
United States
Posted
66 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Specialist
DSI
• Provide first‑level technical support for software applications via phone, email, and chat • Troubleshoot basic to intermediate software issues and guide users through resolutions • Accurately document customer interactions, issues, and solutions in the ticketing system • Escalate complex or unresolved issues to Tier 2/engineering teams following established procedures • Follow troubleshooting scripts, knowledge base articles, and standard operating procedures • Educate customers on product features, best practices, and self‑service resources • Meet or exceed performance metrics such as quality, productivity, and customer satisfaction • Maintain professionalism and empathy when handling challenging customer interactions • Adhere to data security, privacy, and compliance standards in a remote environment
Job Requirements
- High school diploma or equivalent (associate or bachelor’s degree preferred)
- Strong verbal and written communication skills
- Basic technical aptitude and comfort working with software applications
- Ability to multitask while navigating multiple systems
- Reliable internet connection and quiet, dedicated home workspace
- Availability to work scheduled shifts, including evenings, weekends, or holidays if required
- Ability to have multiple chats going at one time
- Demonstrated success in building strong relationships with our providers
- Lead and develop information for weekly meetings to providers and department heads
- Having experience in Telecommunications would be great
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training and career development opportunities
- Growth opportunities within a fast-growing company
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