Who We Are  We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.  Adoreal is scaling rapidly, and this role is designed to support that growth. As we automate more of our content production, scheduling, and reporting processes, we are looking for a strategic operator who can take on high-impact work that supports both our social media and broader growth marketing efforts.  Who We're Looking For  As we grow across Europe, we are seeking a Production Support Specialist to help ensure stability, transparency, and seamless coordination between our support, product, and engineering teams.  You’ll be the first line of deep-dive technical investigation, working cross-functionally to maintain operational excellence and deliver high-quality support experiences to our partners.  Responsibilities 1. Database Proficiency   - Strong working knowledge of relational databases, specifically SQL Server and PostgreSQL.  - Capable of writing and optimizing queries for diagnostics, debugging, and data validation.  2. Log Aggregation & Monitoring Tools   - Experience using Datadog is a strong advantage (our primary observability tool).  - Familiarity with any similar platforms (e.g., Splunk, ELK, New Relic) is acceptable.  3. Application Debugging & Root Cause Analysis   - Ability to read and run application code, even without full-stack developer experience.  - Strong analytical thinking to independently investigate issues and trace them to their root causes.  4. Version Control   - Proficiency with Git and understanding of common workflows (e.g., branching, pull requests).  - Ability to navigate codebases to support investigations.  5. Cloud & DevOps Exposure   - Practical experience with cloud environments such as AWS, Azure, or GCP.  - Understanding of basic DevOps practices, deployment pipelines, and service configurations.  6. Incident Management   - Skilled in creating, managing, and prioritizing production incident tickets.  - Experience in alerting and coordinating emergency response  - Capable of coordinating resolution efforts across teams and maintaining timelines.  7. Communication & Coordination   - Excellent written communication is essential for maintaining transparency with stakeholders. - Must know when to escalate issues to the engineering team and how to do so effectively.  - Should confidently act as the bridge between frontline support and engineering.  8. Documentation & Knowledge Sharing   - Responsible for creating and updating SOPs, runbooks, and entries in our internal wiki or knowledge base.  - Ensures documentation remains current and actionable for both support and engineering teams.

Role Description Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions. Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Role Description The Customer Support Specialist is responsible for providing high-quality operational support across CookUnity’s two primary B2B verticals: Bulk Meal Programs for corporate clients and Smart Fridge workplace solutions. This role manages inbound tickets from both B2B client stakeholders and Smart Fridge end-users, ensuring issues are resolved quickly while maintaining a reliable and professional experience. The Customer Support Specialist acts as the first line of operational support, handling service questions, order adjustments, delivery inquiries, and product feedback while coordinating with internal teams when escalation is required. This role also serves as a Voice of the Customer (VOC) by surfacing recurring issues and insights to operations, product, and logistics teams to help improve service reliability and user experience. Responsibilities - Ticket Management & Customer Support - Manage incoming support requests from both B2B clients and Smart Fridge users. - Respond to inbound support tickets via Zendesk or other support platforms. - Provide timely and accurate responses to questions related to: - Smart Fridge usage and access - Meal purchases and scanning issues - Wallet balance and payment questions - Bulk meal orders and delivery inquiries - Ensure tickets are resolved efficiently while maintaining high customer satisfaction. - Follow established SLAs for response and resolution times. - B2B Client Support - Provide operational support to corporate clients using CookUnity services. - Assist office managers or program administrators with operational questions. - Support bulk meal orders including order changes, scheduling questions, and delivery coordination. - Help troubleshoot issues related to office programs or workplace meal services. - Ensure client concerns are addressed professionally and escalated when necessary. - Smart Fridge User Support - Support end-users interacting with CookUnity Smart Fridges in workplace environments. - Assist users experiencing issues with: - App login or access - QR scanning and purchase transactions - Wallet top-ups and payment processing - Account or reward issues - Investigate fridge-related incidents such as product availability, scanning issues, or access problems. - Coordinate with operations or tech teams when technical issues require escalation. - Issue Investigation & Escalation - Identify operational issues and ensure they are escalated to the appropriate teams when necessary. - Investigate customer reports related to delivery issues, food quality concerns, or system errors. - Document incidents clearly in support systems. - Escalate issues to logistics, operations, or tech teams when required. - Follow up to ensure resolution and clear communication with the customer. - Operational Feedback & Continuous Improvement - Help improve the customer experience by identifying recurring issues and operational gaps. - Track recurring ticket themes and operational friction points. - Provide feedback to B2B Operations, Product, and Logistics teams. - Contribute to improvements in support documentation, macros, and internal knowledge bases. - Support updates to internal playbooks as processes evolve. - Process Adherence & Documentation - Ensure all support interactions follow internal processes and documentation standards. - Maintain accurate records of support interactions. - Use internal tools and workflows consistently. - Follow escalation and incident reporting procedures. - Contribute to maintaining internal support documentation and knowledge base content. Qualifications - 2–4 years of experience in customer support, operations support, or service delivery roles. - Experience working with ticketing platforms such as Zendesk and Salesforce. - Strong written and verbal communication skills. - Comfortable interacting with both end-users and business clients. - Strong problem-solving skills and attention to detail. - Ability to manage multiple tickets and priorities simultaneously. - Comfortable working in a fast-paced operational environment. Requirements - Experience supporting B2B services or workplace programs. - Experience in food service, logistics, or hospitality operations. - Familiarity with mobile apps or connected hardware products. - Experience working with operational teams to resolve service issues. Benefits - 💸 Get paid in USD. - 🗺 Work remotely: design the life that you want. - ⛱ Enjoy 15 days of vacation each year from the start date. - 🎄 16 fully paid Argentinean holidays. - 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider. - 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical. - 🐣 Paid Family leave. - 🕯 Compassionate Leave: 3-5 days each time the need arises. - 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform. - 🧑‍🏫 Personalized English coach.

• Answering incoming emails, live chats and phone calls, resolving support issues quickly and efficiently and escalating tickets to the next tier of support when needed • Resolving product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution • Taking detailed notes of the contact in our ticketing system • Maintain updated knowledge of all company products and services in order to provide adequate education to customers • Collect and record customer feedback and information, and share with appropriate departments and team members • Improving help articles and developing support materials • Product testing • Contributes to team effort by accomplishing related results as needed. • Attending all required customer service-related meetings • Above all, providing the friendly and personalized service of which ParentSquare prides itself