RunBuggy

• Provide outstanding service through phone, video, and written communication (email and text). • Work directly with customers to answer questions and resolve issues. • Provide education and maintain our reputation for exceptional service. • Support Canadian Transporters, Shippers, and Sales with organizational skills. • Perform operational and sales support including order entry and sourcing. • Update and progress orders. • Oversee client order entry for accuracy and pricing. • Update ACC re-services platform with quoting, orders, updates, and invoicing. • Coordinate/organize quote requests.

• Meets with top management of major automotive companies and auction houses to market our software-as-a-service offering and online marketplace. • Actively seeks out and engages potential clients in the automotive industry utilizing an established network of contacts, networking, and through direct outreach (onsite, cold-calling, email, LinkedIn, etc.). • Conducts client need analyses and facilitates or performs product demonstration based on client requirements. • Secures agreements with customers and present and negotiate commercial terms. • Arranges for introduction and hand off to customer success/implementation teams. • Performs routine client follow-up to ensure ongoing satisfaction and support. • Meets or exceeds sales targets and performance objectives set by the company. • Evaluates market and industry trends to effectively position our product and stay ahead of competitors. • Recommends additional or new products to existing clients. • Attends and participates in regular sales and other internal company meetings and external trade shows or conferences. • Reviews and analyzes daily and weekly reports such as cost per VIN, sales/gross profit margin, active accounts, etc. • Performs administrative duties, such as preparing reports and presentations and maintaining or updating sales records, account information, etc. • Engages in meetings and training sessions for product releases, professional development, etc. • Other duties as assigned.

• Perform accurate data entry and maintain strong data hygiene across onboarding and account records. • Manage and respond to inquiries through the Transporter Onboarding Support Inbox. • Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists. • Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management. • Answer questions, provide guidance, and resolve issues with professionalism and efficiency. • Document interactions clearly and escalate issues as needed to Specialists or leadership. • Support additional operational tasks and projects as assigned.

• Perform accurate data entry and maintain strong data hygiene across onboarding and account records. • Manage and respond to inquiries through the Transporter Onboarding Support Inbox. • Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists. • Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management. • Answer questions, provide guidance, and resolve issues with professionalism and efficiency. • Document interactions clearly and escalate issues as needed to Specialists or leadership. • Support additional operational tasks and projects as assigned.