Role Description The CRM Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: - The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. - Support territory strategy and planning to improve vertical agreement, account use case targeting and execution. - Provide input to AE during the account planning process based on territory strategy and recommendation. - Ensure recommendation to territory strategy and account planning is aligned with Now Value principles. - Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. - Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model. - Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle. - Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes. - Champion diversity and belonging to contribute to an open and inclusive environment. Qualifications - Preferred candidate to live near the Orlando, FL area to visit local accounts such as Disney. - Must have experience selling CRM products into Media accounts. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 7+ years knowledge on return on investment of specialty solutions area to lead solution win. - Experience as an AE, or in alternative sales/customer service role. - Understanding of business sales processes. - Travel required: 30-50%. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Acts as the first point of contact for inquiries and Dutch Bros customers via phone, email, and messaging channels • Responds to and follows up on customer experience issues • Uses resources, feedback, and independent judgment to ensure customers’ needs are met and tickets are closed • Provide technical support to our loyal fans by troubleshooting technical issues and guiding customers through product usage • Acknowledging and resolving customer complaints • Strive for first contact resolution but when not possible, following up with customers

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples. • Communicate test status per protocol to respective customers. • Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries. • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.

We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details, and helping ensure a smooth and positive experience throughout the process. Working remotely, you'll support clients by staying organized, communicating clearly, and helping manage scheduling and updates. This position is ideal for someone who enjoys working independently while still being part of a collaborative and supportive team. Training and ongoing guidance are provided, making this a great opportunity for individuals looking to build skills in a remote setting. What You'll Do: - Provide friendly and professional support to clients through email and online platforms - Assist with scheduling, confirmations, and general coordination - Help keep client requests organized and up to date - Share accurate information and updates in a timely manner - Follow up with clients as needed to ensure a smooth experience - Maintain organized records of client interactions and details What We're Looking For: - Strong communication skills with a customer-first mindset - Organized and able to manage multiple tasks efficiently - Self-motivated and comfortable working remotely - Detail-oriented with a focus on accuracy - Reliable and able to follow established processes - Comfortable using basic digital tools and systems What You'll Get: - Fully remote, work-from-home flexibility - Flexible scheduling options to fit your availability - Structured onboarding and guided training - Ongoing team support and resources - Opportunity to grow and take on additional responsibilities over time