• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples. • Communicate test status per protocol to respective customers. • Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries. • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.

We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details, and helping ensure a smooth and positive experience throughout the process. Working remotely, you'll support clients by staying organized, communicating clearly, and helping manage scheduling and updates. This position is ideal for someone who enjoys working independently while still being part of a collaborative and supportive team. Training and ongoing guidance are provided, making this a great opportunity for individuals looking to build skills in a remote setting. What You'll Do: - Provide friendly and professional support to clients through email and online platforms - Assist with scheduling, confirmations, and general coordination - Help keep client requests organized and up to date - Share accurate information and updates in a timely manner - Follow up with clients as needed to ensure a smooth experience - Maintain organized records of client interactions and details What We're Looking For: - Strong communication skills with a customer-first mindset - Organized and able to manage multiple tasks efficiently - Self-motivated and comfortable working remotely - Detail-oriented with a focus on accuracy - Reliable and able to follow established processes - Comfortable using basic digital tools and systems What You'll Get: - Fully remote, work-from-home flexibility - Flexible scheduling options to fit your availability - Structured onboarding and guided training - Ongoing team support and resources - Opportunity to grow and take on additional responsibilities over time

We are currently seeking customer-focused and detail-oriented individuals to join our team as Remote Customer Support Associates. In this role, you will assist clients by providing guidance, coordinating important details, and ensuring a smooth, well-organized experience from start to finish. You'll work alongside experienced team members to help manage client requests, answer questions, and provide timely updates related to scheduling, planning, and confirmations. This fully remote position is ideal for someone who enjoys helping others, staying organized, and delivering a high level of service in a structured environment. No prior experience is required—training and ongoing support are provided. What You'll Do: - Support clients throughout the process by providing clear and timely communication - Respond to inquiries and provide accurate, helpful information - Assist with scheduling, confirmations, and follow-ups - Help coordinate details to ensure everything stays organized and on track - Maintain accurate and up-to-date client records - Collaborate with team members to ensure a smooth overall experience What We're Looking For: - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable working independently in a remote setting - Reliable, professional, and responsive - Basic computer skills and comfort using online tools - Must be a citizen of the US, LATAM, Mexico, Australia, and UK What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Step-by-step training and onboarding - Ongoing support and access to team resources - Opportunity for growth within a supportive team environment

We are currently seeking reliable and client-focused individuals to join our team as Remote Customer Experience Associates. In this role, you will support clients by providing clear communication, coordinating requests, and helping ensure a smooth and well-organized experience from start to finish. This fully remote position is ideal for someone who enjoys helping others, staying organized, and working independently while maintaining a high level of professionalism. You'll play an important role in keeping communication flowing, details accurate, and client needs supported throughout the process. Training and ongoing support are provided to help you succeed in this role. What You'll Do: - Respond to client inquiries with timely, clear, and helpful communication - Coordinate requests, scheduling, and confirmations - Gather and organize important client details - Maintain accurate and up-to-date records - Follow up as needed to ensure all tasks and requests are completed - Help create a smooth, positive experience for each client What We're Looking For: - Strong communication and organizational skills - Detail-oriented with a focus on accuracy - Dependable and able to manage responsibilities independently - Comfortable using digital tools and working remotely - Customer service or support experience is a plus, but not required What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Step-by-step training and onboarding - Ongoing support and access to team resources - Opportunity for growth within a supportive team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, Spain, Mexico, or LATAM regions