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We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Customer Experience Associate
Location
United States
Posted
66 days ago
Salary
$20 - $23 / hour
Seniority
Mid Level
Job Description
Customer Experience Associate
Natera
• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples. • Communicate test status per protocol to respective customers. • Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries. • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.
Job Requirements
- High School degree or equivalent required;
- Two- or Four-year undergraduate degree or certification preferred;
- At least 2 years prior customer service experience;
- Multi-lingual skills are a strong plus
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits
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