Manager of Technical Advisory Practices Team Builder | Operator | Player/Coach We're looking for a Manager of Technical Success who's equal parts team builder and operator. You'll build our practice and lead a team of Technical Success Managers and Implementation Specialists, creating the playbooks, metrics, training programs, and consultative frameworks that make post-sales technical excellence repeatable and scalable. This isn't a "maintain what's here" role - it's a "build it, run it, make it better" role. What You'll Do Build and Develop the Team - Recruit, hire, coach and lead TSMs and Implementation Specialists. Create training and enablement programs - including consultative skills like discovery, scoping, and expectation management. Coach the team through complex situations, jump in when needed, and foster a high-accountability, customer-first culture. Create the Operating System - Define and own the KPI framework focused on leading indicators (time to first successful scan, deployment success rates, use case achievement, feature adoption, integration activation, rework/escalation rates). Build dashboards, a weekly operating cadence, and capacity models that evolve as we scale. Standardize and Document - Build implementation playbooks and templates by complexity tier - from straightforward deployments to multi-phase enterprise rollouts. Embed a consultative approach into every engagement: proper requirements gathering, stakeholder alignment, and realistic timelines - before work begins. Define clear cross-functional handoffs across Presales, Sales, CS, and Support. Lead Escalations - Own a consistent escalation framework: scope validation, recovery plans, timeline resets, and executive communication. When implementations go sideways, step in as the player/coach - lead discovery, realign requirements, and get things back on track. Scale with Automation and AI - Convert repetitive work into playbooks, automation, or AI-assisted workflows. Build trigger-based motions driven by product telemetry. Improve consistency without requiring linear headcount growth. What You Bring Requirements - 4-6+ years in SaaS post-sales technical roles (Technical Success, Implementation, TAM, Solutions Engineering, Delivery Consultancy, Technology Adoption) with enterprise experience. - 3+ years building and leading teams - hiring, developing, and performance-managing technical teams. This is the big one. - Hands-on experience leading complex SaaS implementations - multi-phase, multi-stakeholder rollouts where you've been in the weeds. - Strong consultative skills - discovery, requirements alignment, expectation setting, and accountability to scope and timelines. - Track record of creating training programs, documentation, and KPI frameworks from scratch. - Clear communicator who can translate complex technical situations into simple, actionable terms. Nice-to-Have - Experience with ITAM, IT discovery platforms, CMDB concepts, or enterprise IT environments. - Background in IT service management, IT operations, infrastructure, security, or systems integration. - Experience with product telemetry, health scoring, and tools like Salesforce, Gainsight, Jira, or Confluence. - Experience implementing automation or AI-enabled workflows in post-sales operations. What Success Looks Like (First 6-12 Months) - A team that's hired, ramped, and operating with clear roles and expectations. - Training and enablement programs in place and actively improving. - Documented operating system with dashboards, weekly cadence, and standardized playbooks. - Measurable improvements in deployment speed, scan success rates, use case achievement, and reduced escalations. - At least one automation or AI initiative in production. Our Offer - Competitive salary aligned with market benchmarks. - Comprehensive benefits package and performance bonus. - Hybrid flexibility - work from home or our offices in Austin (TX) or Merelbeke (BE). - Career growth and learning opportunities in a fast-growing global SaaS company. - Company events, team gatherings, and a culture focused on innovation and collaboration. About Lansweeper: Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence. In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty. With Lansweeper, organizations can: See - Truly complete visibility across hybrid environments Know - Enriched asset intelligence with lifecycle and risk context Act - Automate workflows, coordinate remediation, and enforce policy at scale From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on. Our culture: We're built on four core values: - One Team - United across boundaries - We Care - Customers and people at the center - We Grow - Learning, sharing, improving - We Deliver - Focusing on what truly matters Team Info You'll join the Technical Success & Implementation team within Customer Success, collaborating closely with Technical Success Managers, Implementation Specialists, Pre-Sales Engineers, and Product & Engineering. Team size: mid-sized, global, with members in Austin, TX and Merelbeke, BE. Call to Action Ready to shape Lansweeper's Technical Success organization and make a global impact? Click "Apply" now or share this role with someone in your network. For US applicants: Diversity Statement - Equal Employment Opportunity It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws .

About Us At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About The Role We're rapidly growing our clinical team as we cultivate new partnerships with enterprises across the healthcare spectrum. We're looking for an experienced Registered Nurse (RN) to work as a Clinical Manager to oversee our Mid-Atlantic region as well as future markets in the nation as we continue to expand. This role will report to the Director of In Home Care and you will collaborate closely with all Clinical Managers and internal stakeholders to effectively lead the charge of the Sprinters in your assigned regions. The ideal candidate will be an experienced leader with demonstrated ability to effectively manage teams, identify and create solutions. Clinical Operations Management - Oversee the daily operations of the clinical field team, ensuring smooth workflow. - Develop and implement policies and procedures to maintain high standards of care. - Monitor patient care quality, ensuring adherence to clinical guidelines and best practices. Staff Supervision & Development - Recruit, train, and manage the clinical Sprinter team. - Conduct performance evaluations and provide ongoing coaching and support. Compliance & Quality Assurance - Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.). - Monitor incident reports and implement corrective actions as needed. - Lead quality improvement initiatives to enhance patient safety and service delivery. Financial & Resource Management - Control expenses, and allocate resources effectively. - Optimize clinical workflows to improve efficiency and reduce costs. Patient Care Coordination - Address patient concerns and ensure a patient-centered approach to care. - Respond to abnormal labs, tests, vitals- assess, triage patients to ensure proper follow up care is received. - Implement strategies to improve patient satisfaction and outcomes. Collaboration & Communication - Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field and all teams are aligned. - Attend management meetings and provide updates on clinical operations for your market. You will thrive at Sprinter Health if you have: - The desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business - Flexibility, humility, and a sense of humor - Excitement for working in a fast-paced startup Experience and Skills - 5+ years of Registered Nurse experience - Experience in a healthcare startup or virtual management experience preferred - Direct report management experienceProficient at working with modern technology - Able to do extensive travel of up to 50% - This position will be a hybrid role where you will work some days from home and others travel to various coverage regions to meet Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

About Us At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About The Role We're rapidly growing our clinical team as we cultivate new partnerships with enterprises across the healthcare spectrum. We're looking for an experienced Registered Nurse (RN) to work as a Clinical Manager to oversee our west coast region as well as future markets in the nation as we continue to expand. This role will report to the Director of In Home Care and you will collaborate closely with all Clinical Managers and internal stakeholders to effectively lead the charge of the Sprinters in your assigned regions. The ideal candidate will be an experienced leader with demonstrated ability to effectively manage teams, identify and create solutions. Clinical Operations Management - Oversee the daily operations of the clinical field team, ensuring smooth workflow. - Develop and implement policies and procedures to maintain high standards of care. - Monitor patient care quality, ensuring adherence to clinical guidelines and best practices. Staff Supervision & Development - Recruit, train, and manage the clinical Sprinter team. - Conduct performance evaluations and provide ongoing coaching and support. Compliance & Quality Assurance - Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.). - Monitor incident reports and implement corrective actions as needed. - Lead quality improvement initiatives to enhance patient safety and service delivery. Financial & Resource Management - Control expenses, and allocate resources effectively. - Optimize clinical workflows to improve efficiency and reduce costs. Patient Care Coordination - Address patient concerns and ensure a patient-centered approach to care. - Respond to abnormal labs, tests, vitals- assess, triage patients to ensure proper follow up care is received. - Implement strategies to improve patient satisfaction and outcomes. Collaboration & Communication - Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field and all teams are aligned. - Attend management meetings and provide updates on clinical operations for your market. You will thrive at Sprinter Health if you have: - The desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business - Flexibility, humility, and a sense of humor - Excitement for working in a fast-paced startup Experience and Skills - 5+ years of Registered Nurse experience - Experience in a healthcare startup or virtual management experience preferred - Direct report management experienceProficient at working with modern technology - Able to do extensive travel of up to 50% - This position will be a hybrid role where you will work some days from home and others travel to various coverage regions to meet Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Lead Product Consultant - Digital Issuing Overview The Manager, Lead Product Consultant - Digital Issuing is responsible for owning and managing portfolio of digital issuing product within Australia, New Zealand and Pacific Island market, driving commercial adoption, customer value creation, and market differentiation. The role combines product ownership, solution expertise, and sales enablement, acting as a key contributor to regional go to market execution. The Digital Issuing Manager partners closely with Customer Solution Centre, product, and technology teams to deliver client centric digital issuing solutions, support pipeline execution, and feed market intelligence into ongoing product innovation. This role serves as a trusted solution expert for customers and internal stakeholders, ensuring Mastercard's digital issuing capabilities are positioned, sold, and delivered in a way that meets local market needs and competitive dynamics. Key responsibilities include but are not limited to:• Own and manage a defined digital issuing product or solution across Australia, New Zealand, and the Pacific Islands • Execute regional product sales strategies and support sales pipeline progression across the market • Develop and deliver client specific digital issuing solutions that drive customer and business value • Act as a subject matter expert for digital issuing capabilities, platforms, and services within the region • Support pre sales activities including client presentations, demonstrations, and solution workshops • Partner with CSC and solution experts to build strong, locally relevant value propositions • Work directly with clients across the region to address solution focused needs and routine product issues • Analyze market trends, customer feedback, and competitor activity within ANZ & Pacific Islands • Compile competitive insights and support pricing and positioning for assigned solutions • Identify new business opportunities, clients, and product or innovation ideas in the regional market • Share best practices and market insights with internal teams to improve regional solutioning and execution All about you • Strong payments or technology expertise in financial services• Strong interest and passion for digital payments, card issuing, banking, financial services, and e commerce • Solid understanding of the digital payments ecosystem, including card programs, issuing models, tokenisation, virtual cards, wallets, APIs, and platform based solutions • Demonstrable experience with card programs, with issuing experience a strong advantage • Good awareness of competitive offerings, industry trends, and emerging payment technologies • Understanding of the Australian payments regulatory environment and its impact on solution design and delivery • Experience engaging enterprise clients, supporting solution based conversations, and linking product capabilities to product sales • Strong analytical and product development skills, with a demonstrated ability to deliver outcomes • Commercially minded, with the ability to create and clearly communicate solutions that meet real customer needs • Confident using business tools such as Excel and PowerPoint to support analysis, storytelling, and decision making • Proven ability to build rapport and collaborate with internal and external stakeholders across sales, product, and technology • Ability to undertake business travel (10%) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.