• Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers. • Develop comprehensive project plans that define scope, schedule, budget, and resources. • Serve as the primary point of contact for customers, subcontractors, and internal teams. • Monitor and control project costs & schedules to ensure projects are delivered per budgetary constraints and on-time. • Ensure that all project deliverables meet quality standards, are free from errors, and delivered in a timely manner. • Maintain accurate project documentation, including schedules, budgets, progress reports, and change orders. • Lead cross-functional teams, including engineers, technicians, and subcontractors. • Identify potential project risks and implement mitigation strategies to minimize impact. • Collaborate with Legal and Sales to review & revise contract terms and support customer negotiations.

• Serve as the primary point of contact for customers regarding voice services and support needs • Manage customer onboarding, service activation, and ongoing support activities • Respond to and resolve customer incidents, service requests, and technical issues • Coordinate with internal teams to troubleshoot and resolve complex problems • Monitor service performance and ensure a high level of customer satisfaction • Maintain clear communication with customers on issue status, timelines, and resolutions • Support implementation and configuration of voice services for new and existing clients • Identify opportunities to improve service quality and customer experience • Document processes, issues, and resolutions to support continuous improvement • Assist with project coordination and execution to ensure timely delivery of services

• Manage incoming creative requests from clients (video, photo, social, campaigns) • Translate rough ideas into clear, structured briefs • Assign and coordinate work across editors, designers, and collaborators • Track timelines, deliverables, and project status across multiple jobs • Maintain organized systems (Notion, Trello, Google Drive, etc.) • Serve as a consistent, professional point of contact for projects • Send updates, gather feedback, and keep communication clean and efficient • Clarify unclear or incomplete requests into actionable direction • Ensure clients feel informed, supported, and confident throughout the process • Prepare clean, actionable handoffs to editors and creatives • Ensure all deliverables align with brand voice and tone, platform requirements (IG, TikTok, YouTube, etc.), creative direction provided • Perform light quality control before delivery (not deep editing, but strong awareness) • Occasionally generate final assets when speed is required (images, short-form videos, concept visuals) • Use tools like Higgsfield, Kive, Runway, ChatGPT • Coordinate shoot schedules, deliverables and timelines, internal and client meetings • Help prioritize projects and manage shifting timelines • Support light production planning when needed • Assist with organizing shot lists, deliverables, creative assets • Help coordinate projects where photography/video is being captured directly • Ensure assets are properly organized and handed off for post-production

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and command center software, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security. This position will be part of the Federal Divisions Department of Justice and Civil Agencies team. Job DescriptionResponsibilities include but are not limited to: - Customer Relationship Development and Management: Build and maintain strong relationships at senior DOJ leadership levels (SES) - Utilize previous industry experience to develop and enhance Motorola’s understanding of customer policy, budgeting, and requirements formulation - Become a trusted adviser to the senior Department of Justice customers and Federal Division partners - Identify, quantify, and pursue new business opportunities within the DOJ - Orchestrate and lead the extended Motorola team to understand DOJ requirements and develop the appropriate strategy, business imperatives, and top opportunities - Ability to learn, develop, and clearly articulate specific Motorola Solutions strategies to customer senior leadership - Deep knowledge and understanding of industry trends, changes, and competitor actions impacting customer decisions - Ability to explore new customer segments and clearly articulate value proposition for customers and Motorola Solutions - Deep understanding and experience working with US DOJ budget cycles Specific Knowledge/Skills: Background: - Must be a U.S. citizen with the ability to obtain a necessary security clearance as required - Preference for background in the DOJ and or working knowledge of DOJ and Federal Law Enforcement; Sales experience Experience: - Seeking 10+ years of experience in sales, business development, or technical roles selling into or working for the various Department of Justice and or Federal Law Enforcement Agencies - Deep understanding and experience working with US DOJ budget cycles - Prior experience in selling or designing complex software and communications solutions highly desired - A technical background to include experience selling or working with LMR / RF communications, 1st Responder software application platforms (CAD, RMS, E911, Video), cybersecurity solutions, Command & Control (C2) strongly desired - Working knowledge of IP networking, Information Assurance and or Cyber Security a plus Skills: - Direct and oversee the sales process for assigned strategic projects / programs in the DOJ; Responsible for initiating customer discussions and managing the entire sales process - Excellent communication, sales, and writing skills - Demonstrated track record of closing major sales - Strong technical acumen and experience with DOJ communication systems / networks - Solid working knowledge of Salesforce.com, Google Productivity Suite strongly desired - Develop and maintain understanding of Motorola Solutions portfolio of solutions - Support at Events: Participate and/or lead customer discussions at trade shows and other industry events - Ideal candidate will be able to help customers envision solutions, services, and applications - Development and execution of sales and go-to-market strategies in a highly collaborative environment - Understanding of US DOJ funding and procurement cycles - This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $120,000 - $140,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM1 Basic Requirements - Bachelor's Degree with 10+ years of sales/public safety/military experience - OR 15+ years of sales/public safety/military experience - Must be able to obtain background clearance as required by government customer Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.