• Assist in prioritizing tasks and managing daily workflows • Prepare meeting agendas, notes, and follow-ups • Coordinate travel, logistics, and internal/external meetings • Support day-to-day management, monitoring, and basic administration of platforms and tools (e.g., CRM, Helpdesk, project management systems) • Ensure tools and systems are organized, up-to-date, and functioning efficiently • Assist in setting up workflows, trackers, and documentation within systems • Troubleshoot minor issues or coordinate with relevant teams/vendors when needed • Identify opportunities to improve efficiency through tools, automation, and AI • Track key initiatives, OKRs, and cross-functional projects • Follow up with stakeholders to ensure deadlines and deliverables are met • Maintain project trackers, dashboards, and status updates • Identify blockers and proactively escalate or resolve issues • Organize and maintain documentation, SOPs, and internal systems • Assist in preparing reports, presentations, and internal communications • Help streamline workflows and improve operational efficiency • Support coordination across departments (CS, HR, Ops, Growth, etc.)

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. Altus Commercial Receivables is seeking a Client Experience & Enablement Manager as we continue to grow our team. This role is responsible for strengthening client engagement, satisfaction, and retention by supporting client interactions, resolving account and process issues, and enabling internal teams with insights and tools that improve the overall client lifecycle experience. This position is remote, with a preference for candidates located in or near Des Moines, IA, to support collaboration and business needs. *This position is a Remote/Telecommute position* Job Responsibilities:  - Manage and support initiatives designed to improve client engagement, satisfaction, retention, and overall lifecycle experience. - Serve as a key partner to Client Services, Sales, and Marketing teams to ensure consistent, high‑quality client interactions and follow‑up. - Define, build, monitor, and report on KPIs related to client engagement, campaign performance, and service effectiveness, providing actionable insights to leadership. - Analyze client behavior, engagement data, and performance trends to identify opportunities for improvement and proactive outreach. - Support inbound lead and client inquiry workflows, including routing, follow‑up processes, and coordination with sales or service teams. - Collaborate with Marketing on re‑engagement initiatives, content‑driven communications, and lifecycle‑based outreach campaigns. - Actively contribute to project management efforts, ensuring deliverables stay on track across cross‑functional initiatives. - Partner with internal stakeholders to enhance tools, workflows, and processes that improve client experience and operational efficiency. - Maintain strong cross‑functional communication to ensure alignment between Client Services, Marketing, Sales, and Operations. - Support Salesforce‑related initiatives, including reporting, workflow optimization, enhancement identification, and process improvements for Client Services teams. - Assist in identifying and managing Salesforce enhancements that improve visibility, tracking, and client engagement outcomes. - Support sales enablement efforts by optimizing tools, resources, and processes that contribute to stronger client relationships. - Participate in continuous improvement initiatives focused on delivering a seamless, end‑to‑end client experience. Job Requirements:  - Hands‑on Salesforce experience, including process improvement, reporting, workflow optimization, or enhancement management. - Experience partnering with Marketing teams on re‑engagement programs or content‑driven client communication campaigns. - Background identifying and managing Salesforce enhancements specifically for Client Services teams. - Experience supporting cross‑functional initiatives aimed at improving client satisfaction, retention, and end‑to‑end experience. - Prior involvement in sales enablement initiatives or tools optimization. - Bachelor’s degree in business, Marketing, Communications, or a related field, or equivalent relevant experience. Compensation and Benefits: - The anticipated salary range for this position is $80,000 – $100,000 annually. Final compensation will be determined based on experience, skills, and internal equity. - Benefit package with health, dental, vision, life, and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice We look forward to you joining our team!! Altus Commercial Receivables is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

About the role: As the Senior Manager of Phones Implementations at PetDesk, you will lead an implementation team responsible for managing the deployment and integration of our VoIP solutions to veterinary practices. Your primary responsibility will be to ensure a seamless onboarding experience for our customers, from following the initial purchase of their phone systems to the successful setup of their infrastructure, often alongside PetDesk Saas solutions. This leadership role requires technical expertise, operational management skills, and customer service excellence. You will work closely with cross-functional teams, including Sales, Implementation Build Teams, Customer Success and Support, to deliver a smooth and efficient implementation experience for our veterinary customers. Apply if you're excited to: - Scale the Implementation team to support 2x growth while maintaining quality and efficiency - Develop and execute the implementation strategy for Phones + SaaS integrated product line - Oversee all aspects of the VoIP implementation process, from initial planning to final execution, continuously refining workflows to improve efficiency and customer satisfaction - Design scalable onboarding and deployment frameworks, establishing implementation KPIs and operational metrics to measure speed, quality and customer service - Drive cross‑functional planning for product launches, aligning teams on timelines, processes, and implementation readiness - Own capacity planning and hiring roadmap while developing a strong bench of Team Leads and Managers - Lead, coach and performance-manage a team of 7-10 implementation specialists, ensuring they have the support and resources to deliver exceptional service and meet project deadlines - Regularly evaluate current implementation processes by listening to customer calls, identifying gaps or inefficiencies, and leading efforts to optimize and standardize best practices across the team - Work closely with Sales, Build, Customer Success, Support, and other teams to coordinate resources, timelines, and deliverables, ensuring alignment with customer needs and company objectives - Act as the escalation point for complex implementation challenges, proactively resolving technical issues and keeping projects on track - Ensure thorough documentation of project progress, regularly update stakeholders and maintain transparency throughout the implementation process About you: - 7+ years of experience in VoIP implementation or a similar technical project management role, preferably within a SaaS environment - 5+ years of experience leading and developing high-performing teams, with full ownership of hiring, coaching and performance management - Proven team leadership experience, including managing international contractors and full responsibility for hiring and performance management - Strong understanding of VoIP technologies, network infrastructure, and telecommunication systems. Familiarity with cloud-based phone systems is a plus - Experience working with external vendors - Proven ability to analyze trends and collaborate across all management levels to drive data-informed decisions and team strategy - Excellent communication and interpersonal skills, with a strong focus on delivering customer excellence - Ability to troubleshoot technical issues and deliver effective solutions under pressure - Proven success implementing, using, and optimizing with Salesforce, Wrike, Monday, Hubspot, or Customer Success software (i.e. ChurnZero) Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $108,000 - $124,000 a year We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

About the role - We are seeking an experienced Control Account Manager (CAM) to lead cost, schedule, and technical performance within assigned control accounts on complex, mission-critical programs. - This role is responsible for owning the full lifecycle of control account performance, including baseline planning, execution tracking, forecasting, and variance management. You will serve as the primary point of accountability for program performance within your scope and work directly with Program Management, Program Scheduling, and Program Controls to ensure alignment between plan and execution. What you'll do - Own control account scope, budget, and schedule performance from baseline through execution - Develop and maintain time-phased budgets and resource plans aligned with the Integrated Master Schedule (IMS) - Ensure alignment between cost and schedule, including proper mapping of work scope, milestones, and resource loading - Partner closely with Program Scheduling to maintain logic integrity, validate status, and ensure schedule reflects execution reality - Ensure accurate Earned Value Management (EVM) performance, including BCWS, BCWP, and ACWP integrity - Develop, maintain, and defend Estimates at Completion (EAC) and Estimates to Complete (ETC) - Perform variance analysis (cost and schedule) and clearly articulate root causes, impacts, and corrective actions - Lead monthly control account reviews and support program-level financial and performance reporting - Partner with Program Controls to ensure data accuracy within systems such as Deltek Cobra - Support baseline change control, including development and justification of Baseline Change Requests (BCRs) - Identify risks and opportunities within control accounts and drive mitigation strategies - Support EVMS compliance activities, including DCMA surveillance, IBRs, and DCAA audits Qualifications - 8+ years of experience in program controls, engineering, program management, or related roles with direct CAM responsibility - Demonstrated experience managing control accounts within an EVMS environment - Strong understanding of EVM principles and ANSI/EIA-748 guidelines - Experience working within integrated cost and schedule environments (IMS-driven programs) - Proven experience developing and defending EACs/ETCs at the control account or program level - Ability to translate technical execution and schedule status into financial performance and forecasts - Experience working with Deltek Cobra and collaborating with scheduling tools such as Microsoft Project or Primavera P6 - Strong communication skills and ability to interface with program leadership, schedulers, and customers - High level of ownership, accountability, and attention to detail - Experience supporting aerospace or defense programs - Background in engineering, program management, or technical execution roles - Experience supporting DCMA or DCAA audits and Integrated Baseline Reviews (IBRs) - Familiarity with ERP systems such as Deltek Costpoint - Active or eligible for a U.S. security clearance