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GSM – Payroll

Location

Spain

Posted

73 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishGo

Job Description

GSM – Payroll

HSP Group

• Create Project Plans, rollout/transition plans, RAIDS logs, and SteerCo reports. • Forecast Go Live dates to ensure projects are launched on time and within budget. • Liaise with local HSP experts, maintaining strong relationships and open communication. • Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs. • Provide excellent customer-centric service. • Act as an ‘Account Manager to coordinate satisfactory resolution to critical issues associated with service delivery or account management post-implementation. • Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers. • Adhere to SLAs in terms of responsiveness and quality where applicable. • Update and maintain BAU related systems ensuring data accuracy and timeliness. • Create Service tickets and verify data provided by Customers and Local Service Partners (LSP). • Monitor Calendars to ensure Customers and LSPs meet all deadlines. • Update a regional and/or service line-specific knowledge base. • Provide feedback on team processes and other business improvement initiatives. • Actively train and onboard team members on Implementation or BAU related activities. • Respond to customer ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons. • Track and forecast pre-defined key account metrics. • Perform additional duties as assigned.

Job Requirements

  • 5-7 years minimum experience with services embedded in HSPs Global People Solutions and/or Global Entity Solutions offering, in a customer-facing service delivery capacity.
  • Very strong English communication skills, both written and verbal.
  • Proficiency in a second language is a plus.
  • Experience in flexible working/work from home.
  • Excellent analytical and problem-solving skills.
  • Project management experience, mainly with Payroll implementations.
  • Account Management experience.
  • Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.

Benefits

  • Health insurance
  • Flexible work arrangements

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