About Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About the Team: At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence. Role Overview: The Care Specialist (Overnight Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs. We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours. As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support. Working Hours: This is a full-time, fixed overnight shift: • Monday to Friday, 11:30 PM to 8:00 AM ET (8.5-hour shift including a 30-minute unpaid meal break) You do not need to live in Eastern Time, but the schedule is fixed in ET. If you live in another time zone, your working hours will reflect the equivalent local time. For example, if you’re in Pacific Time, your hours will be 8:30 PM to 5:00 AM PT. Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible. In this role you will In this role, you will: Support Users - Provide expert, empathetic chat support to users, addressing both practical and emotional needs. - Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support. - Assist in creating detailed Care Plans for users. - Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types. - Demonstrate excellent written and verbal communication, using the Empathy ‘voice’. - Utilize critical thinking and problem-solving abilities to resolve user challenges. Demonstrate Exceptional Resource Navigation & Product Expertise - Conduct comprehensive research to identify and provide access to essential resources for our users. - Assist in the maintenance of the Care Team knowledge base and resources related to your role. - Act as a product expert who connects users to Empathy-specific tools and resources. - Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience. - Relay user insights and identify knowledge gaps to support product development. Work With Precision and Independence - Excel in organization, documentation, and time management to meet SLA requirements. - Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations. - Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. - Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data. - Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management. Requirements What we're looking for - Warm-hearted, empathetic, and patient team members. - Excellent verbal and written communication skills. - Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships). - Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital environments. - Comfort working within defined procedures and translating complex steps into clear guidance. - Excellent communication, organizational, and interpersonal skills. - Strong love of learning and conducting research in unfamiliar fields. - Demonstrated problem-solving abilities involving challenging deadlines and priorities. - Ability to work consistently and independently during overnight hours, with strong time management and focus throughout the shift. - Ability to organize multiple tasks and projects and maintain control of workflow. - Ability to analyze situations and make independent professional judgments without close supervision. - Preferred Experience: - Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields, offering a stepping stone into our specific service areas. - Familiarity with Google Suite, Slack, Zendesk, or similar platforms. Application Process Interested candidates should submit a resume and a cover letter detailing their qualifications and interest in the role. Shortlisted candidates will undergo a multi-stage interview process, including discussions with senior leadership and potential peers. Compensation The starting salary range for this role is: $19-$21 hourly. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications. Additional perks and benefits: - Company equity in a high-growth start-up - Annual remote work stipend - Paid bereavement leave - Comprehensive health insurance coverage - Generous paid time off, including company holidays, vacation days, and paid leaves - Retirement savings plan with employer matching Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Responsibilities Telemedicine Opportunities: HealthLinkNow, part of Universal Health Services, Inc. (UHS) is looking for a patient-focused experienced Licensed Telehealth Therapist LCSW/LMFT/LPCC to join our growing team of dedicated professionals. We are looking for innovative clinicians who are committed to providing exceptional patient care from the convenience of your own home. The Clinician will be providing virtual group therapy to an Intensive Outpatient Program. We currently are looking for therapists to provide remote Telehealth Group Therapy to an Intensive Outpatient (IOP) program. Adult IOP remote group therapy Monday, Wednesday and Thursday; 4:30 pm to 8:30 pm Pacific time. - This includes 30 minutes of prep time, three 50 minute groups and 40 minutes of documentation time. - The clinician needs to be prepared to commit to 13 to 14 hours per week to complete all necessary activities. - Experience working with clients who have experience related to Substance Abuse dependency is a plus. Adult IOP remote group therapy therapist for Back-Up Coverage. - Provide backup coverage if the Evening IOP therapist cannot perform the scheduled group therapy session. - Would complete credentialing then be place in our Therapist Provider Pool. - Would be available for Evening IOP program or other openings as they arise. What We Offer: - 100% Remote: Enjoy the convenience of working from your own home, providing quality care to patients in California. - Contract Position (1099): Flexible working arrangements that suit your needs. About Us: We are a team of healthcare professionals dedicated to providing patients access to behavioral health treatment without boundaries. HealthLinkNow (HLN) is a national Telehealth company owned by Universal Health Services and is the first of its kind to be accredited by the Joint Commission. Clinicians joining would be among our growing team of providers, providing quality care with 98% patient satisfaction ratings. As Service Excellence leaders in Telehealth, our systems are simple and easy to use. We value our Clinicians: HLN provides team members with technology training and administrative support. Our contracted rates are competitive, and we take care of the administrative and billing burdens so you can focus on what you do best – patient care! Our online clinic is comprehensive and high-performance, with integrated electronic health records, practice management, and scheduling. Perks: - Flexibility to work from your home office or anywhere with internet coverage. - On staff Clinical Manager for clinical support - Online peer support groups. - Minimal paperwork with accessible Electronic Medical Records. - Established company backed by the largest behavioral health organization in the US - Universal Health Services. Responsibilities: - Conduct virtual group therapy sessions for adults. - Collaborate with Facility Treatment Team to provide continuity of Care. - Embrace innovative telemedicine approaches for patient care. - Document patient interactions and maintain electronic health records. - Collaborate with a supportive team of clinical navigators for scheduling and billing support. We connect people to the right care when and where they need it. Join our outstanding team and enjoy the opportunity to work from anywhere, while providing much needed behavioral health treatment beyond borders. If you are a licensed clinical therapist who is passionate about making a positive impact and embraces innovative approaches to patient care, we would love to hear from you. For additional information, please refer to: Website: HealthLinkNow.com Our Commitment: HealthLinkNow (HLN) is an integrated network of psychiatrists and licensed mental health providers who care for patients via telehealth. HLN provides support to individuals and facilities experiencing challenges in accessing care. This flexible solution to healthcare is designed to help individuals in need, assist healthcare systems with meeting the immediate needs of their patients and aid in the long-term goals of health centers, clinics, and healthcare providers. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. Qualifications - Active licensure in California. - Group therapy experience. - Active Clinical licensure and experience in LMFT/LCSW/LPCC. - Comfortable with technology and distance-based management of patients. - Experience working with Substance Abuse and Chemical Dependency a plus.

Overview Light Steet is now interviewing Telepractice Occupational Therapists for a Virtual Academy in Los Angeles, California! Part-time with an end of April start date. - Clinical Manager support - Competitive Compensation ~ W2 hourly, rate DOE, paid for direct & indirect - Part-time, 3 days/week - 401k - Professional development allowance and licensure reimbursement - Referral Bonuses! Light Street Special Education Solutions (http://www.lightstreetsolutions.com), a division of LEARN Behavioral (http://www.learnbehavioral.com), helps schools succeed by providing comprehensive special education programs and services. We partner with schools to improve the quality and efficiency of services provided to children with special needs. We offer an array of flexible solutions that are grounded in evidence-based practices and focused on achieving positive outcomes for our students and school partners. Responsibilities Join Light Street Special Education Solutions', a division of LEARN Behavioral, national network of education professionals as an Occupational Therapist, and become a part of a team taking a fresh approach to special education.We are now interviewing Telepractice Occupational Therapists in Los Angeles, California! Light Street is looking for an outstanding Occupational Therapist to work with children in a school setting and become a valuable member of our national team of special education providers! Qualifications - Master's in occupational therapy - Current CA licensure - Current CTC or COC (or willing to obtain) - Current TB test (completed within 90 days of employment) Light Street Special Education Solutions/LEARN Behavioral offers a competitive compensation, comprehensive benefits plan, 401(k), paid holidays and personal time off. Light Street Special Education Solutions/LEARN Behavioral is an Equal Opportunity Employer. Applicants must be presently eligible to work in the United States.

The Opportunity Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Your Responsibilities - Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately. - Accurately document and log all patient interactions in the system. - Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests. - Respond to basic billing inquiries and escalate complex issues to the appropriate department. - Provide technical support for patient registration, portal access, and telehealth (Zoom) links. - Offer location and facility information to patients as needed. - Additional tasks assigned by management Your Qualifications: - High school diploma or equivalent required - Experience in a call center environment; previous experience in healthcare is preferred - Prior customer service experience, medical or mental health practices preferred - Excellent interpersonal skills and professional manner - Strong command of the English language - Strong verbal and written communication skills - Ability to schedule appointments depending on the patient needs - Must be well organized and attentive to details - Must be able to multi-task and prioritize work in a fast-paced work environment - Must have strong computer proficiency - Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule - Type: Contract Full-time - Schedule: Monday – Friday 8am – 5pm, 9am - 6pm, or 10am – 7pm EST - Remote - Must reside in South Africa Compensation - The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. About Us Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law