The Opportunity Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Your Responsibilities - Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately. - Accurately document and log all patient interactions in the system. - Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests. - Respond to basic billing inquiries and escalate complex issues to the appropriate department. - Provide technical support for patient registration, portal access, and telehealth (Zoom) links. - Offer location and facility information to patients as needed. - Additional tasks assigned by management Your Qualifications: - High school diploma or equivalent required - Experience in a call center environment; previous experience in healthcare is preferred - Prior customer service experience, medical or mental health practices preferred - Excellent interpersonal skills and professional manner - Strong command of the English language - Strong verbal and written communication skills - Ability to schedule appointments depending on the patient needs - Must be well organized and attentive to details - Must be able to multi-task and prioritize work in a fast-paced work environment - Must have strong computer proficiency - Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule - Type: Contract Full-time - Schedule: Monday – Friday 8am – 5pm, 9am - 6pm, or 10am – 7pm EST - Remote - Must reside in South Africa Compensation - The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. About Us Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details SOMMAIRE DU POSTE : Sous la direction du chef de district, le ou la spécialiste en soins personnels du programme est responsable de gérer et de coordonner d’intégration des patients dans une zone géographique donnée. La personne travaillera directement avec les patients et assurera la liaison avec les gestionnaires de cas sur le terrain qui travailleront en étroite collaboration avec les médecins traitants des patients afin de fournir des services proactifs et transparents en ce qui a trait au programme. Le résultat de ce service proactif et de qualité supérieure sera une augmentation du nombre d’inscriptions de patients au programme et une amélioration des résultats pour les patients. PRINCIPALES FONCTIONS ET RESPONSABILITÉS : - Servir de principale personne-ressource pour les patients - Communiquer avec les patients pour recueillir de l’information et les renseigner sur les services offerts par le programme - Servir d’expert en remboursement dans le territoire qui lui est confié - Renseigner les patients sur les services du programme, y compris, sans s’y limiter, une formation sur l’auto-injection, les options en matière de pharmacie et le soutien au remboursement - Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement - Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le cheminement du patient et assurer l’intégration du patient - Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d’assurance du médicament d’ordonnance - Interagir régulièrement avec les compagnies d’assurance, les pharmacies et d’autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement - Coordination des ordonnances (initiales et renouvellements)  - Signaler les effets indésirables - Autres tâches connexes qui lui sont confiées EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS : - Diplôme d’études postsecondaires ou grade d’associé ou une combinaison équivalente d’études et d’expérience - Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec) - Expérience du service à la clientèle - Baccalauréat - Expérience dans le domaine du remboursement par des tiers publics ou privés, du contexte de centres d’appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l’industrie pharmaceutique ou toute expérience connexe - Expérience du service à la clientèle  - Compréhension de l’information médicale - Connaissances des programmes de remboursement publics, privés et fédéral  - Expérience de l’utilisation du système CRM.  - Bonnes aptitudes de gestion de projets  - Connaissance de SalesForce.com COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES : - Aptitudes exceptionnelles dans le service à la clientèle et excellente étiquette téléphonique - Axé sur les résultats et les détails - Solides compétences analytiques et organisationnelles - Excellentes aptitudes de gestion du temps et sentiment d’urgence - Capacité à collaborer efficacement avec les adjoints de programme - Capacité à travailler de façon autonome à distance - Capacité à gérer plusieurs tâches et priorités à la fois - Capacité à communiquer efficacement oralement et par écrit en anglais et en français (oral et écrit) pour les postes au Québec et au Nouveau-Brunswick - Très bonnes aptitudes en informatique et connaissance de Microsoft Office - Capacité à s’adapter aux changements et à tolérer l’ambiguïté - Capacité à respecter les normes de rendement et les procédures exigées par le programme PRIMARY DUTIES AND RESPONSIBILITIES: - Serves as the consistent and expert primary contact for patients, guiding and supporting them through - reimbursement, copay management, and pharmacy coordination across all phases of their medication - journey. - Communicates directly with patients to gather information, educating on program services (including - injection training, pharmacy options, and coverage support), and empowering patients to navigate their - therapy. - Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, - insurance companies, and other partners to resolve obstacles and ensure timely access to medication. - Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding - and ongoing patient support. - Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and - biologic coordinators as required by territory. - Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for - each patient. - Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned EXPERIENCE AND EDUCATIONAL REQUIREMENTS: - Bilingualism (English/French) is an asset (requirement for province of Quebec) - Experience in customer service setting - Assets: - Post-secondary education certificate, diploma, or degree (preferred) - Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support - (asset) - Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred) MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: - Exceptional customer service skills and phone etiquette - Detail and results oriented, with strong analytical and organizational skills - Excellent time management and sense of urgency - Ability to collaborate effectively and work autonomously in a remote home office environment - Strong written and verbal communication skills in English and French (for Quebec/New Brunswick) - Ability to manage multiple priorities and adapt to change and ambiguity - Proficiency with Microsoft Office and confidence using technology - Commitment to continuous improvement and adherence to program standards What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare. Job Description Summary: Organizes patient documentation in advance of claim preparation, notifies reimbursement of missing documentation, monitors unbilled for missing documentation. Responsible for coordinating patient benefit reauthorization process.Job Description: ​ Job Responsibilities (listed in order of importance and/or time spent) - Tracks documentation for completion by patient/physician, verifies for accuracy and completeness once returned. - Facilitates “Referral received notification” back to referral source. - Performs routine clerical duties such as data entry, filing, compiling and/or posting records, and photocopying as needed in the department. Scanning, indexing, processing incoming faxes and assisting with referral tracking. - Accepts other responsibilities and duties that may be assigned. Supervisory Responsibilities Does this position have supervisory responsibilities? No Basic Education and/or Experience Requirements - High School Diploma or equivalent - 0-6 months of relevant experience Basic Qualifications & Interests (BQIs) - Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). - Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). Preferred Qualifications & Interests (PQIs) - Previous Infusion Medical Billing/Collections or Intake/Admissions Experience. - 1 year of direct experience May perform other duties as assigned Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $16.66-$27.75 Benefits: -Medical, Dental, & Vision Insurance -Paid Time off -Bonding Time Off -401K Retirement Savings Plan with Company Match -HSA Company Match -Flexible Spending Accounts -Tuition Reimbursement -myFlexPay -Family Support -Mental Health Services -Company Paid Life Insurance -Award/Recognition Programs Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. ​

• Analyze and conduct in-depth regional opportunity assessment to identify trends, opportunities, and competitive dynamics specific to ICM technology. • Gather, identify and disseminate strengths, weaknesses, opportunities, and threats (SWOT analysis) related to local market, competitors' products, and services. • Together with the Regional Directors, partner with third-party collaborators • Lead the strategic development of regional referral pathways for the LINQ family of Insertable Cardiac Monitors (ICMs). • Collaborate closely with marketing, CRM Field teams, clinical experts, healthcare economics, and strategic sales to enhance Medtronic brand-driven referrals and expand the utilization of ICMs across multiple indications. • Lead the execution of market development initiatives to drive referral pathway development • Quantify the impact of the market development activities and help to build the need of LINQ family of ICMs versus short term monitor and wearable devices. • Identify and expand target customer segments and create partnerships with (Gen Cards, Neurologists, Interventional Cardiologists, Allied Health Professionals, etc ), and hospital executives to develop awareness and tailor marketing strategies to meet their specific needs. • Partner with the health economics team and regional economics managers to leverage our value proposition to improve patient outcomes and access to care, while maximizing cost-effectiveness • Collaborate with local sales and clinical partners to promote Medtronic's products and services within an assigned geographic area and /or specific customer accounts to drive revenue and ensure alignment with broader organizational launch and therapy objectives. • Establish and maintain long-term relationships with regional key opinion leaders, industry stakeholders and healthcare professionals, such as Medical Directors, EPs, Cardiologists, Neurologists, Hospitalists and referring providers to advocate for the adoption of ICM technologies. • Organize and participate in targeted regional educational programs, society events, workshops, and conferences related to market development areas of opportunity. • Gather market intelligence to enable patient care pathways for the current LINQ family of ICMs and future products. • Drive the expansion & activation of new channels and implanters in the Cardiovascular and Neurology market. • Develop recommendations and engage marketing to create program enhancements that inform product development. • Communicate customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. • Gain a deep understanding of awareness initiatives and customer programs to ensure alignment of materials, programs, solutions, data, and resources that support strategy and activity. • Equip and empower the CRM Field with the necessary training, tools, and resources to effectively communicate the benefits of our products effectively and drive clinical awareness. • Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, develop value-added programs, and build relationships with strategic partners across CRM/CV. • Lead and execute product launches in partnership with the CRM Field. • Maintain a high level of communication with appropriate CRM sales and leadership within assigned geography. • Assist in disseminating clinical evidence and case studies to support the efficacy and value of our diagnostic offerings. • Monitor performance metrics and market penetration data to assess the effectiveness of marketing and sales strategies. • Utilize the CRM customer relationship management software to input and track activity for quarterly productivity reporting. • Maintain compliance, administrative, and expense requirements within the Medtronic guidelines. • Schedule travel arrangements to ensure multiple objectives are accomplished . • Maintain hospital eligibility/access with various vendor credentialing services.