• Phone support • Chat system support • Backlog management • High-level customer support • Troubleshooting and issue resolution • Ticket backlog analysis

About the role Joining our team as a Technical Support Analyst to work on Manage Services role under Converged Mediation (Intermediate Product) platform to work on day-to-day operational work, requirement from customer, ticket management, automation task for further strengthening the team to help in achieving task and resolving customer queries with in defined SLA. What you will do - Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment. - Appropriately handling of all customer issues including troubleshooting and providing feedback to the customer. - Ensures CSG Support Tool is always updated with the latest ticket details. - Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues. - Follow up on support issues, which include liaising with the customer. - Performs Basic Application Health Check and works on performance issues. - Analyze and perform bug verification, testing and beta support for assigned products. - Ensure compliance with SLAs. - Works in different business times and on call 24hs / 7 days. - Able to communicate effectively to convey and clarify information. You Should Have - Mediation knowledge and experience of CSG Intermediate Product. - Basic triage and analysis of customer defined configuration. - Ability to learn new programing languages. - Basic bug fixes using scripting (Unix, Python, C, C++). - Telecom BSS and OSS knowledge. - Subject matter expert in an area of operation support, billing system, and other technical areas e.g., Oracle database. - Basic knowledge of Telecommunication environment and customer services procedures. - Experience in Ticket and queue management. Location(s): Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues. • Handling billing and policy inquiries. • Providing basic software troubleshooting for customer service agents. • Providing support for complex customer complaints while maintaining superior customer service and high performance. • Completing special projects as per the requirements of Camis clientele. • Handling escalated customer questions and concerns.

Requisition Number: 2343186 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Description and Primary Responsibilities: The Software/Support Engineer will be responsible for developing, enhancing, and supporting a Unified Provider Payment Platform, delivering highly available and scalable backend services using Java and Spring Boot. This role will work closely with cross-functional teams to build new features, resolve production issues, and ensure reliable operation of critical payment workflows. The engineer will provide production support, including periodic weekend and on-call support, to troubleshoot application, performance, and integration issues, perform root-cause analysis, and drive long-term stability improvements. The role requires hands-on experience with CI/CD pipelines, cloud-based deployments, and operational monitoring, along with a strong focus on security, compliance, and operational excellence for payment systems. The ideal candidate is proactive, technically strong, and comfortable balancing software development with production support responsibilities in a fast-paced, enterprise environment. Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree OR Master's degree in Computer Science, Engineering, or IT related field - 5+ years of experience in software development - 5+ years of hands-on experience with Java and Spring Boot for building scalable backend services - 5+ years of experience with Kubernetes for container orchestration and microservices deployment - 5+ years of experience in Agile/Scrum methodologies and driving engineering excellence - 3+ years of experience with any one of the cloud platforms preferably Microsoft Azure cloud services - 3+ years of experience designing distributed systems, APIs, and cloud-native applications - 3+ years of experience with CI/CD pipelines, DevOps practices, and infrastructure as code - Willingness to do development and support related work based on business need Preferred Qualifications and Soft Skills: - Exposure to AI/ML concepts, frameworks (e.g., TensorFlow, PyTorch), and integration into enterprise applications - Demonstrated ability to lead cross-functional engineering teams - Experience in Agile/Scrum methodologies and driving engineering excellence - Strong stakeholder management and communication skills - Strategic thinking with a problem-solving mindset - Ability to mentor and grow engineering talent - Strong collaboration and decision-making skills *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN