• Prepare the daily logistics for client trips • Assign vehicles and drivers to each route • Ensure the operation runs with the fewest possible third-party providers • Adjust routes when necessary to reduce travel time and costs • Manage the entire communication flow between passengers, company staff and third-party providers • Confirm with drivers that passenger counts are correct, identifying and correcting inconsistencies when they occur • Resolve passenger-related and operational issues (vehicle delays, missed connections, extra passengers, last-minute changes, emergency vehicle hires), maintaining clear communication with the team and passengers • Request quotes for third-party vehicles, negotiate with providers and enter costs into the system • Keep all operation and logistics information up to date in the CRM, spreadsheets and operational records.

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you! Key Responsibilities Order Management - Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. Buyer and Seller Communication - Serve as the central point of contact for all stakeholders. - Provide proactive updates to buyers on order status and delivery timelines. - Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. Logistics Coordination - Coordinate shipments between sellers, 3PLs, and buyers. - Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. Issue Resolution - Respond promptly and professionally to customer complaints. - Investigate the root cause of issues and deliver a positive resolution. - Minimize revenue loss through effective problem-solving. Documentation & Recordkeeping - Maintain timely and accurate order updates in internal systems. - Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. Process Improvement - Analyze order processing, fulfillment, shipping, and delivery workflows. - Provide recommendations to enhance efficiency, accuracy, and overall customer experience. Cross-Functional Support - Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you! Key Responsibilities Order Management - Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. Buyer and Seller Communication - Serve as the central point of contact for all stakeholders. - Provide proactive updates to buyers on order status and delivery timelines. - Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. Logistics Coordination - Coordinate shipments between sellers, 3PLs, and buyers. - Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. Issue Resolution - Respond promptly and professionally to customer complaints. - Investigate the root cause of issues and deliver a positive resolution. - Minimize revenue loss through effective problem-solving. Documentation & Recordkeeping - Maintain timely and accurate order updates in internal systems. - Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. Process Improvement - Analyze order processing, fulfillment, shipping, and delivery workflows. - Provide recommendations to enhance efficiency, accuracy, and overall customer experience. Cross-Functional Support - Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you! Key Responsibilities Order Management - Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery. Buyer and Seller Communication - Serve as the central point of contact for all stakeholders. - Provide proactive updates to buyers on order status and delivery timelines. - Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines. Logistics Coordination - Coordinate shipments between sellers, 3PLs, and buyers. - Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems. Issue Resolution - Respond promptly and professionally to customer complaints. - Investigate the root cause of issues and deliver a positive resolution. - Minimize revenue loss through effective problem-solving. Documentation & Recordkeeping - Maintain timely and accurate order updates in internal systems. - Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency. Process Improvement - Analyze order processing, fulfillment, shipping, and delivery workflows. - Provide recommendations to enhance efficiency, accuracy, and overall customer experience. Cross-Functional Support - Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.