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Customer Experience Partner
Location
United States
Posted
177 days ago
Salary
$100K - $130K / year
Seniority
Senior
Job Description
Customer Experience Partner
Greenhouse Software
• Guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment. • Ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships. • Blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes. • Help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle. • Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership. • Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success. • Build strong relationships with day-to-day users and operational leaders. • Monitor usage patterns and customer health to proactively identify risks or opportunities. • Use data and insights to recommend workflow improvements and feature adoption. • Collaborate with the Customer Academy to support customer training and enablement.
Job Requirements
- 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a Saas environment.
- Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes.
- Ability to communicate clearly and build trusted customer relationships.
- Comfortable simplifying technical concepts for non-technical users.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Analytical mindset with the ability to translate data into actionable insights.
- Experience with healthcare workflows or health tech environments preferred.
- Previous exposure to deployment, configuration, or product training activities.
- Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
- Ability to travel up to 20%.
Benefits
- wide and generous health benefits
- significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
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