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"Success usually comes to those who are too busy to be looking for it."
Post Sale Customer Support, Spanish Speaking
Location
Argentina
Posted
177 days ago
Salary
$1.2K / month
Seniority
Senior
Job Description
Post Sale Customer Support, Spanish Speaking
Grape Collective
• Act as the primary point of contact for post-sale customer inquiries and support • Confirm product delivery and handle any issues in a timely and efficient manner • Maintain high levels of customer satisfaction and trust • Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades • Identify upsell opportunities and present offers in a consultative, non-intrusive way • Log customer interactions and feedback to support data-driven decision-making • Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations
Job Requirements
- Fluent in English and Spanish (C1 level or higher in both – mandatory)
- Proven experience in:
- Customer Service (post-sale support, customer satisfaction)
- Sales or Upselling (client reactivation, repeat sales)
- Strong communication skills, empathy, and problem-solving abilities
- Experience working with CRM systems and remote collaboration tools
- Based in Latin America with a neutral or native Spanish accent
- Ability to start early to align with Spain business hours, ensuring coverage from 11:00 AM Madrid time.
- Ideal Candidate:
- Positive, energetic, and service-oriented mindset
- Enjoys building and maintaining long-term client relationships
- Confident in sales conversations while using a consultative, soft-sell approach
- Highly detail-oriented, with strong follow-up and organizational skills
- Comfortable juggling multiple priorities across different time zones
Benefits
- $1,200 month base salary
- Performance-based bonuses and commissions
- Fully remote work
- A customer-first, sales-driven working environment
- Daily collaboration with international teams
- Opportunity to directly shape and improve client retention and growth strategies.
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