Job Title: Outbound Performance & Client Success Lead Position Type: Full-Time, Remote Working Hours: U.S. Time Zone Overlap Required About the Role We are hiring an Outbound Performance & Client Success Lead to take full ownership of client results inside a fast-growing outbound agency. This is not a traditional “check-in with clients” role. You are responsible for what actually happens after a client signs — campaign performance, retention, and long-term growth. You will manage 20–30 active accounts and make sure their cold email campaigns are running properly, delivering results, and continuously improving. If performance drops, you investigate why and fix it. If a client is at risk, you step in early. This role is ideal for someone who understands cold email deeply, enjoys solving performance problems, and is comfortable taking real ownership. Responsibilities Client Ownership & Retention - Act as the main point of contact for 20–30 active clients and lead performance-focused calls. - Monitor client accounts closely and identify risks before they turn into churn. - Take responsibility for client retention and account growth. - Explain campaign results in a clear and simple way that clients can understand. - Set expectations properly and focus conversations around measurable outcomes. Cold Email Performance & Optimization - Make sure campaigns are set up correctly before launch, including domains, inbox health, and targeting. - Monitor deliverability and reply rates to ensure campaigns are landing in inboxes. - Analyze underperforming campaigns and identify what needs to improve. - Optimize targeting, personalization, and messaging when results decline. - Improve email copy when conversion rates drop. - Run structured tests to improve replies, booked meetings, and overall performance. - Focus on real outcomes like qualified meetings and pipeline growth — not just open rates. Systems, Process & Scaling - Help build and improve internal processes as the company grows. - Maintain clear tracking for client health, SLAs, and performance standards. - Create simple documentation that makes delivery smoother. - Use AI tools and automation to improve reporting and efficiency. - Bring structure to fast-moving and evolving systems. Founder Collaboration & Oversight - Work closely with the founder and outreach team to maintain high performance standards. - Provide clear updates on client health, campaign performance, and retention risks. - Share insights that help improve delivery and long-term growth. - Proactively solve problems before they become larger issues. What Makes You a Perfect Fit - You take ownership instead of waiting for instructions. - You are comfortable working in fast-growing startups. - You understand both the technical and messaging side of cold email. - You communicate confidently with founders and business owners. - You care about measurable results. - You stay calm and solution-focused when performance dips. Required Experience & Skills - Experience managing client accounts inside a cold email or outbound agency. - Strong understanding of deliverability, inbox placement, and sender reputation basics. - Hands-on experience improving underperforming outbound campaigns. - Ability to write and optimize cold email copy. - Comfort using outbound tools, automation platforms, and data dashboards. - Practical use of AI tools to improve workflow and campaign performance. - Strong problem-solving and analytical skills. - Clear and professional English communication skills. - Availability during U.S. time zone overlap. Nice-to-Have Experience - Experience managing 20+ accounts at the same time. - Background working in high-growth startup environments. - Experience building internal playbooks or improving systems. - Familiarity with deliverability monitoring tools. - Experience supporting revenue-focused outbound programs. What Does a Typical Day Look Like? - Review campaign metrics and inbox health. - Identify accounts that need optimization. - Improve messaging, targeting, or technical setup where needed. - Lead client performance calls. - Update internal tracking dashboards. - Coordinate with the outreach team on campaign adjustments. - Improve internal workflows and documentation. - Proactively address retention risks. In short: You own client results, fix performance issues, and help build the systems that allow the company to scale confidently. Key Metrics for Success (KPIs) - Client retention and churn reduction. - Deliverability health and inbox placement. - Booked meetings and pipeline contribution. - Continuous campaign performance improvements. - SLA consistency. - Client satisfaction and account growth. Interview Process - Initial Screening - Founder Interview - Final Discussion - Offer & Onboarding #LI-AG1

Description OuterBox is seeking a talented Paid Media Strategist to develop and execute search engine marketing or pay-per-click (PPC) strategies that improve relevant website traffic and ultimately drive qualified leads (and/or sales) for their clients. If you’re ready to take your career to the next level and join an award winning agency - this job is for you! What You Get To Do Every Day: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Plan, develop, and execute advanced paid media strategies across Google Ads, Microsoft Ads, and some social platforms, tailored to client needs and goals, ensuring top-tier results within allocated budgets and timeframes. - Lead quarterly or monthly planning sessions, presenting strategic roadmaps that align with client business objectives and KPIs, while proactively identifying new opportunities to enhance performance. - Measure and report on campaign performance, including lead trends/revenue, budget allocation, quality of search terms, and other relevant metrics. Create insightful, action-oriented monthly reports, clearly communicating performance and strategic recommendations to clients. - Collaborate with the immediate team and cross-departmentally on marketing strategies aligned with client business goals. - Demonstrate knowledge and understanding of clients' business priorities, translating them into strategies to deliver qualified leads and/or sales for essential clients. - Conduct in-depth competitor and audience analysis to inform campaign strategies, identify market opportunities, and industry trends. - Perform keyword research and analyze creative assets, providing data-driven recommendations for optimization. - Meet expectations for timelines, communication, results, and meaningful deliverables to contribute to company and team retention goals. - Lead client calls with accessible presentations of complex data, facilitating productive strategy discussions and maintaining regular communication to proactively address concerns. - Grow business acumen by exploring client industries, staying on top of trends, and using insights to drive smarter strategies. - Be accountable for outlined client, team, and company targets for individual performance and portfolio of accounts, reporting on metrics as related to company goals. - Stay informed about the latest digital marketing trends, including algorithm shifts, industry updates, and platform changes. Continuously enhance knowledge and integrate innovative approaches and beta features into client strategies. - Work flexibly in a dynamic environment, demonstrating creativity and adaptability. - Implement personalized strategies across managed platforms to maximize efficiency and ROI, using discernment to identify appropriate paid media channels based on client objectives. - Develop and execute A/B testing strategies to refine campaign elements, utilizing advanced bidding and audience targeting to enhance outcomes. - Manage and optimize paid media budget allocation across channels and keywords, using a test-and-learn approach to adapt based on performance. - Oversee end-to-end implementation of paid media campaigns across multiple platforms, ensuring adherence to best practices and client guidelines. - Actively participate in team meetings, sharing insights and contributing to the agency's collective knowledge base. - Other duties, as assigned. This is a remote work opportunity with limited travel obligations, which requires demonstrating a level of dedication and commitment to being self-driven and accountable.  Requirements Requirements - Minimum 2 years of paid search experience in Google Ads, Bing Ads - Experience at a digital marketing agency with client-facing experience - Experience in Google Shopping and Paid Social (LinkedIn and Meta ads) - Experience in Google Analytics and Looker Studio - Critical thinking, problem-solving, and troubleshooting skills - Strong communication skills with the ability to communicate to Customers & Teammates in an approachable, credible manner both verbally and in writing as the role is client-facing - Organizational skills with the ability to manage and prioritize multiple projects, with a sense of urgency to get things done - Customer service experience where you managed client relationships or had an influence on customer experience - Demonstrate expertise & understanding in using spreadsheet functions and formulas to analyze, identify trends, and summarize data. - Consultative, analytical background through agency or client freelance contracts. - Utilize appropriate tools such as Keyword Planner, ChatGPT or related tools to enhance, develop and evaluate optimization strategies & effectiveness Physical Demands - Primarily involves sitting at a desk and using a computer for extended periods of time. - Light physical activity is also required, such as carrying equipment or setting up for presentations. - Requires a high level of mental focus and the ability to work under pressure. - Good manual dexterity, hand-eye coordination and the ability to use a computer for extended periods are required. Work Authorization/Requirements: We are unable to sponsor or take over sponsorship of an employment Visa at this time. Travel: Limited travel may be required to our headquarters or to client offices. Less than 10%Affirmative Action/EEO StatementOur company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected status. Why You’ll love working at OuterBox: - High-character, fun, and cohesive work culture - Competitive base salary - PTO that is genuinely encouraged - Affordable, low-deductible health insurance plans - Supplemental benefits, including employer-paid life insurance, short & long term disability insurance - 401k with company match - Remote work flexibility - Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback - Professional/individual development stipend If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply! ____________________________________________________________________________ Cohesive Culture + Good Humor + Combined Skills = Awesome Results At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we’ve created—and continuously refined—a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024! At OuterBox, we’re here to thrive together—not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box? Salary Description $50,000.00 - $68,000.00 Benefits null

• You are the creative backbone of our performance campaigns and work closely with our performance team, which defines the strategic direction. • Your task: turn that strategy into concrete ideas, copy, scripts, and creative briefs so that numbers become real winning creatives. • You translate strategic directives from the performance team into winning creatives. • You research trends, audiences, and competitors (e.g., using Ad Library, TikTok, ChatGPT). • You write copy, hooks, and storylines that drive clicks and conversions. • You create scripts and briefs for creators, editors, and, if needed, founders. • You collaborate with media buyers and editors in a sparring role—providing feedback, prioritizing assets, and keeping an overview. • You evaluate creatives using clear KPIs (hook rate, CTR, ROAS, etc.). • You structure creative tests (e.g., using a testing matrix and awareness stages) and develop actionable learnings.

Job Title: Google Ads Specialist Location: Remote Working Hours: U.S. Hours Contract Type: Full-Time About the Role We’re hiring a Google Ads Specialist for our client to own and optimize Google Ads campaigns across multiple client accounts. This is a hands-on execution role — not strategy-only. You’ll be responsible for building, managing, and optimizing campaigns daily, with a strong focus on lead generation and performance. If you’re someone who understands Google Ads beyond the basics and can actively improve performance, fix tracking issues, and drive results, this role will fit. What You’ll Be Doing 1. Campaign Management & Optimization - Manage and optimize Google Ads campaigns (Search + Performance Max) - Continuously adjust bids, budgets, keywords, and targeting - Identify opportunities to improve lead quality and ROI 2. Performance Tracking & Analytics - Monitor campaign performance and make data-driven decisions - Identify underperforming areas and take immediate action - Ensure accurate conversion tracking and attribution 3. Campaign Setup & Testing - Build and launch new campaigns (structure, targeting, ad copy) - Run ongoing A/B testing on ads and strategies - Conduct keyword research and competitor analysis 4. Tracking & Technical Setup - Implement and manage tracking using Google Tag Manager & Google Analytics - Troubleshoot tracking issues and ensure clean data flow 5. Reporting & Communication - Prepare weekly performance reports and insights - Support internal teams with clear updates on campaign performance What Success Looks Like - Campaigns are consistently improving in performance (CPL, conversions, ROI) - Tracking is accurate and reliable - Issues are identified and fixed without being told - Accounts are actively managed, not left on autopilot - Clear, actionable insights are shared regularly Non-Negotiables - 2+ years hands-on Google Ads experience - Google Ads Certification (active) - Strong experience with: - Google Search Ads - Performance Max campaigns - Google Tag Manager - Google Analytics - - Proven experience managing lead generation campaigns - Strong analytical mindset (comfortable working with data daily) - Fluent English communication - Ability to work U.S. hours Nice to Have (Not Required) - Experience with Google Shopping Ads - Exposure to SEO or paid social (Meta, etc.) - Familiarity with tools like Go High Level - Experience handling multiple client accounts simultaneously Who This Is NOT For - Candidates with only basic Google Ads exposure - Strategy-only marketers with no hands-on execution - Candidates who rely on others for tracking setup or troubleshooting - People who struggle managing multiple accounts at once Who This Is Perfect For - Hands-on operators who enjoy optimizing campaigns daily - Performance-driven marketers focused on results, not vanity metrics - Candidates comfortable in fast-paced, high-volume environments - People who take ownership of performance and outcomes Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification