Role Description Key Responsibilities May Include: - Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets. - Collaborate with senior leadership and internal teams to create and implement strategic account plans, focusing on identifying growth opportunities, optimizing costs, and promoting sustainability. - Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations. - Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio. - Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records. - Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement. - Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies. - Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth. About the Role: - Drive Commercial Performance: - Own and deliver revenue and profitability targets across a portfolio of strategic customers. - Identify growth opportunities within existing accounts and translate strategy into actionable account plans. - Ensure strong forecasting discipline and financial governance, including debt and margin management. - Build Strong Customer Partnerships: - Develop and maintain trusted, senior-level relationships with national and strategic key accounts. - Lead complex commercial negotiations, ensuring win–win outcomes aligned with CHEP’s value proposition. - Co-create joint business plans with customers focused on growth, cost efficiency, sustainability, and ease of doing business. - Act as a customer advocate internally, ensuring excellent service continuity and long-term loyalty. - Collaborate Across the Business: - Work closely with Commercial Directors, Operations, Logistics, Finance, Asset Productivity, and Credit teams to deliver seamless customer solutions. - Influence stakeholders across a matrix organization to achieve shared objectives. - Champion Asset Productivity: - Promote pool discipline and operational excellence across the customer base. - Lead and Develop People: - Coach and develop team members, building capability, engagement, and a strong performance culture. Qualifications - Degree in Business, Commercial, or a related field (MBA preferred). - 5–7 years’ experience in a customer-facing commercial role, ideally managing key or national accounts. - Excellent commercial negotiation and presentation skills. - Proven success in complex negotiations and stakeholder management. - Experience working effectively in a matrix environment. - Analytical, excellent listener, energetic leader, relationship builder, team player, strategic thinker, excellent communicator, versatile. - Languages: Portuguese and English; Desirable: Spanish. Remote Type - Fully Remote Skills to succeed in the role - Account Management - Adaptability - Building Rapport - Commercial Sustainability - Customer Experience (CX) - Customer Partnerships - Data Storytelling - Digital Customer Solutions (Dcs) - Empathy - Experimenting - Negotiation - Our Business - Relationship Management - Sales Communications - Taking Ownership - Teamwork - Understand Customers - Value Propositions Equal Opportunity Statement We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com .