Role Description Du navigierst neue Projekte von Sales Handover bis zum ersten Calling day und legst den Grundstein für den langfristigen Erfolg. Du bist die Schnittstelle zwischen Sales, Operations und Growth, mit Fokus auf Struktur, Klarheit und Kundenerlebnis. ✅ Deine Mission: - Sorge dafür, dass jedes neue Kundenprojekt strukturiert, transparent und effizient startet: mit klar definiertem Setup, schnellem Time-To-Value und einer reibungslosen Übergabe an das Growth-Team. 📂 Deine Aufgaben: - Führung der gesamten Customer Onboarding Phase: von Sales Handover bis zum Calling Start und der Übergabe in die Growth Stage. - Einrichtung des Basis-Projektsetups inkl. Tooling, Prozess-Templates und Tracking-Logik (in enger interner Abstimmung). - Aufbereitung und interne Kommunikation der Lead-Sourcing-Parameter. - HubSpot Datenpflege und -management. Qualifications - Starke Projektmanagement Skills: du kannst mehrere Onboardings gleichzeitig steuern. - Ausgeprägte Kommunikationsfähigkeit: du kannst komplexe Themen verständlich erklären. - Hohe Kundenorientierung bei gleichzeitigem Talent, klare Erwartungen zu setzen. - Du bist stark im Stakeholder-Management. - Du bringst ein analytisches Verständnis mit, und verstehst KPIs sowie Erfolgsfaktoren und kannst sie aktiv beeinflussen. - Hervorragende Kommunikationsfähigkeit in deutscher Sprache (für präzise Dokumentation, Präsentationen und Kundenmeetings) + starkes Englisch (C1). Benefits - Flexible Arbeitszeiten und ein individuell passender Arbeitsort, ob vor Ort in Berlin, hybrid oder remote. - State-of-the-art Equipment und Software - damit du effizient und reibungslos arbeiten kannst. - Ein Team mit Haltung: offen, hilfsbereit und ambitioniert - und ganz ohne Ellbogen. - Flache Hierarchien, kurze Entscheidungswege und echte Verantwortung sind Teil unserer REP-DNA. - Gestalte aktiv mit! Mit viel Neugier und Tatendrang kannst du bei uns durchstarten. - Ein vielfältiges Kundenspektrum - von StartUp bis Mittelstand, aus Tech, SaaS, Industrie, Consulting & mehr. - Du wächst mit uns - fachlich, persönlich und unternehmerisch. - Wir glauben, dass Exzellenz im Prozess beginnt und wünschen uns, dass diese Rolle dafür sorgt, dass unsere Kund*innen von Tag 1 spüren, was das bedeutet.

We are looking for a Program Manager to lead and coordinate complex, cross-functional initiatives, ensuring alignment with business goals and successful delivery across multiple projects. This role requires strong stakeholder management, strategic thinking, and execution excellence. Requirements  - 5+ years of experience in program or project management - Proven experience managing complex, cross-functional programs - Strong stakeholder management and communication skills - Experience working in Agile and/or hybrid delivery environments - Ability to manage multiple priorities and work under pressure - Strong analytical and problem-solving skills - Experience with project management tools (e.g., Jira, Confluence, MS Project) Nice-to-haves  - Experience in healthcare, fintech, or other regulated industries - Familiarity with cloud-based environments (AWS, Azure, GCP) - PMP, PgMP, or similar certification - Experience managing distributed or international teams - Strong data-driven mindset and experience with reporting tools Core Responsibilities - Lead and manage end-to-end delivery of multiple projects within a program - Define program scope, goals, timelines, and success metrics aligned with business objectives - Coordinate cross-functional teams (engineering, product, operations, stakeholders) - Ensure effective communication and alignment across all stakeholders - Identify, assess, and mitigate risks and dependencies across projects - Monitor program performance, track KPIs, and ensure timely delivery - Manage budgets, resources, and priorities across initiatives - Drive continuous improvement in delivery processes and program governance - Prepare and present regular status updates to leadership About Us  Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.  Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.  Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.  To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice

We are looking for a Program Manager to lead and coordinate complex, cross-functional initiatives, ensuring alignment with business goals and successful delivery across multiple projects. This role requires strong stakeholder management, strategic thinking, and execution excellence. Requirements  - 5+ years of experience in program or project management - Proven experience managing complex, cross-functional programs - Strong stakeholder management and communication skills - Experience working in Agile and/or hybrid delivery environments - Ability to manage multiple priorities and work under pressure - Strong analytical and problem-solving skills - Experience with project management tools (e.g., Jira, Confluence, MS Project) Nice-to-haves  - Experience in healthcare, fintech, or other regulated industries - Familiarity with cloud-based environments (AWS, Azure, GCP) - PMP, PgMP, or similar certification - Experience managing distributed or international teams - Strong data-driven mindset and experience with reporting tools Core Responsibilities - Lead and manage end-to-end delivery of multiple projects within a program - Define program scope, goals, timelines, and success metrics aligned with business objectives - Coordinate cross-functional teams (engineering, product, operations, stakeholders) - Ensure effective communication and alignment across all stakeholders - Identify, assess, and mitigate risks and dependencies across projects - Monitor program performance, track KPIs, and ensure timely delivery - Manage budgets, resources, and priorities across initiatives - Drive continuous improvement in delivery processes and program governance - Prepare and present regular status updates to leadership About Us  Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.  Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.  Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.  To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview The role of IT Program Delivery Lead within XTEL’s Service Delivery group is crucial for ensuring that global Solution Implementation programs are successful and for managing and developing service delivery team capabilities to achieve program objectives. Key Responsibilities - Strategic Planning: Define and execute a global technical program strategy, ensuring optimal use of XTEL technology, budget efficiency, and local market adaptability. - Project Execution: Lead end-to-end project planning and delivery, ensuring alignment with timelines, budgets, and quality standards while proactively managing risks. - Team Leadership: Lead, mentor, and develop project teams (functional, technical, QA), fostering a strong culture of discipline, rigor, and continuous improvement. - Governance & Quality: Implement governance frameworks and quality assurance processes to ensure consistent, high-standard software delivery across all programs. - Stakeholder Management: Act as the primary point of contact for clients, managing expectations, reporting on delivery performance, and ensuring satisfaction with project outcomes. - Cross-Functional Coordination: Collaborate across delivery, product engineering, cloud operations, and Customer Success teams to ensure seamless solution integration and business value. - Partner Management: Oversee relationships with external partners providing implementation and managed services within the client portfolio. - Performance & Improvement: Monitor program performance, gather feedback, and drive continuous improvement of methodologies and ways of working. Qualifications A great candidate will have: - Experience: 10+ years in technology project management, delivering large-scale enterprise software solutions in commercial environments, ideally for software vendors focused on product and technology adoption. - Leadership: Proven ability to lead, mentor, and motivate cross-functional and matrixed teams across multiple time zones, managing both direct and indirect resources. - Stakeholder Management: Strong track record of engaging and influencing senior internal and external stakeholders at various levels of seniority. - Project Management Expertise: Solid command of PM methodologies (Agile, SDLC) with PMP, Prince2, or Agile certification preferred. - Financial Acumen: Ability to understand and manage project financials, including fixed-price contracts and their impact on company P&L. - Communication: Excellent written and verbal communication skills in English; a second language (French or Italian) is a strong plus. - Analytical Thinking: Sound judgement, ability to see the big picture, evaluate options rationally, and incorporate expert input when making recommendations. - Technical Background: A background in software engineering or architecture is preferred, along with familiarity with Consumer Goods/Retail sectors. - Education: Master's degree in Science or Engineering preferred. What We Offer - A challenging role in a fast-growing AI-driven revenue management company. - A diverse and international team with strong ownership and a can-do mentality. - Opportunities to contribute to the organization's growth and development. - A cross-functional role spanning geographies and departments. - Flexible working with hybrid and remote options Equal Opportunity Statement If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria. XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.